About Us\n\nWe are affilicon, a company based in Cologne-Sülz. Together with our 17 colleagues -- and our two lovely office dogs 🐾 Paul & Tyskie -- we work on providing a stable and user-friendly platform for online sales.\n\n### Responsibilities\n\nWhat we need you for\n\nOur Customer Support team is looking for assistance!\n\nYou are the first point of contact for our customers, answering their questions and helping them find solutions -- friendly, patient, and with a smile.\n\nWhat matters most to us is that you fit well into the team and enjoy interaction -- for example, during our weekly team calls.\n\n### Qualifications\n\nWhat you do well and enjoy\n\nYou work independently and reliably. You speak German at a native level and enjoy language. Perhaps you also speak English -- French, Italian, or Spanish would be a nice bonus!\n\nIn any case, you have a good feel for language and enjoy communicating with people. And you look for and find good solutions, even when things get tricky.\n\n### Benefits\n\nWhat awaits you\n\n* A friendly, supportive team with flat hierarchies\n* Flexible working hours -- perfect to combine with your studies\n* Home office option or hybrid working\n* Continuous onboarding by the team\n\nA typical day\n\nYou start your workday with a coffee or tea -- at the office or at home. You quickly check your chats and channels for any news. Then you pull up new tickets and process them in our ticket system. You handle them efficiently and quickly. Then a customer reports an error during payment. You clarify this briefly with accounting and inform the customer about the solution.\n\nAfter that, our team call is scheduled: You look forward to your team, to discussing current cases and upcoming projects. But a friendly "How are you?" is also not neglected. You look forward to the conversations -- because we laugh a lot, think together, and talk openly.\n\nAt lunchtime, you might meet colleagues in the office for a joint cooking or meal. Afterwards, you take care of the last inquiries of the day, prepare something for the next text training -- and then it's quitting time.\n\nA typical day, then, where you think along, take responsibility, and can rely on your team.\n\n### How to Apply\n\nSend us your documents:\n\n* A short cover letter: Why do you want to work with us?\n* Your tabular CV\n* Your possible start date\n\n💬 We look forward to getting to know you!\n\nAffiliCon GmbH\nWe are a small, fine team -- technically strong, strategically growing, humanly stable.\nWith us, you won't find micromanagement, but plenty of support.\nDo you want to shape instead of manage?\nDo you need freedom to be good?\nDo you value clear communication instead of political games?\nThen you probably fit in quite well with us.\n\nAffiliCon GmbH\nRemote Model: Hybrid\nCountry Code: de
