Software Support Engineer

Software Support Engineer (German & English Speaking)

Location: Frankfurt and mostly Remote

Type: Full-time / Part-Time

Are you fluent in German and English with strong technical skills and a proven support background? Archibo GmbH, a reliable IT consultancy firm in Germany, is looking for an experienced Software Support Engineer to provide expert-level assistance to our global clients.

Responsibilities:

• Deliver high-quality technical support in both German and English
• Troubleshoot and resolve software issues efficiently and professionally
• Collaborate with engineering and product teams to escalate complex issues
• Maintain detailed documentation of support cases and customer interactions
• Contribute to continuous improvement in support processes and tools

Requirements:

• Minimum 5 years of experience in software support, IT, or a related technical role
• Fluency in German and English (spoken)
• Strong understanding of software systems, logs, and debugging practices
• Experience with ticketing and CRM systems (e.g., Zendesk, Jira)
• Excellent communication and problem-solving skills
• Self-motivated and able to work independently in a remote setting

Nice to Have:

• Familiarity with SQL, APIs, or basic scripting
• Understanding Cisco WebexCC
• Good Knowledge on Artificial Intelligence
• Experience in supporting enterprise or SaaS platforms

What We Offer:

• 100% remote work setup
• Flexible working hours
• Negotiable and competitive salary
• Supportive international team
• Opportunities for growth and development

Salary:

Negotiable based on experience.

How to Apply:

Send your resume and portfolio (if available) to [email protected] with the subject "Software Support Engineer".