Software Support Engineer
bei Agilibo
Beschäftigungsart:
Fähigkeiten:
Software Support Engineer (German & English Speaking)
Location: Frankfurt and mostly Remote
Type: Full-time / Part-Time
Are you fluent in German and English with strong technical skills and a proven support background? Archibo GmbH, a reliable IT consultancy firm in Germany, is looking for an experienced Software Support Engineer to provide expert-level assistance to our global clients.
Responsibilities:
- Deliver high-quality technical support in both German and English
- Troubleshoot and resolve software issues efficiently and professionally
- Collaborate with engineering and product teams to escalate complex issues
- Maintain detailed documentation of support cases and customer interactions
- Contribute to continuous improvement in support processes and tools
Requirements:
- Minimum 5 years of experience in software support, IT, or a related technical role
- Fluency in German and English (spoken)
- Strong understanding of software systems, logs, and debugging practices
- Experience with ticketing and CRM systems (e.g., Zendesk, Jira)
- Excellent communication and problem-solving skills
- Self-motivated and able to work independently in a remote setting
Nice to Have:
- Familiarity with SQL, APIs, or basic scripting
- Understanding Cisco WebexCC
- Good Knowledge on Artificial Intelligence
- Experience in supporting enterprise or SaaS platforms
What We Offer:
- 100% remote work setup
- Flexible working hours
- Negotiable and competitive salary
- Supportive international team
- Opportunities for growth and development
Salary:
Negotiable based on experience.
How to Apply:
Send your resume and portfolio (if available) to [email protected] with the subject "Software Support Engineer".
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