Standort:

Berga-Wünschendorf Airbus Deutschland GmbH Jetzt bewerben

Zusammenfassung

Arbeitszeit: Vollzeit
Typ: Festanstellung

Gewünschte Fähigkeiten & Kenntnisse

Integrity, Website, Compliance, Interface, YouTube, CAN, across, ACT!, CMM, Übersetzungssoftware, Make, Solid, Hybrid, MOST, Support, Sourcing, IPC, SAP SD, Engineering, Flexibilität

Stellenbeschreibung

You will become a member of Satair, the largest Airbus Services company providing Airbus spares and services to all Airbus customers on this earth and maybe in future even further. Satair AOG Management is located in Hamburg and Washington and counts approx. 50 team members. AOG Management Hamburg serves customers in Europe, Middle East, Africa and Asia Pacific.

Check out what the Satair AOG Management Team and our stakeholders do @ https://youtu.be/dyqI6DNC2U8 and www.satair.com

What can you expect?

Find alternative solutions to all kind of AOG situations to recover customers aircraft around the world
Cater for a round the clock AOG spares support
Work with a very dynamic team in a very international environment
Manage a different case every day, routine is not part of the job!

At SATAIR, we believe in sustainable aviation that allows people to travel and connect across the globe. We are on a mission to provide world class material solutions that keep aircraft flying and extend their lifespan.

In Satair, you can challenge the status quo, pioneer new ways of working, and generate real value for airlines and suppliers worldwide. Being part of the Airbus family gives us the opportunity to live a global mindset, working in international and diverse teams and collaborating across functions, sites and cultures.

If you want to work as one team embracing a can-do attitude in a demanding environment, then we offer a great place to explore, learn, and grow, making an impact on aviation's digital and sustainable transformation.

Come on board and join us at Satair, an Airbus Services Company

About SATAIR

Satair offers first class material management solutions in the aftermarket business of the aviation industry. We are working to be the most customer-centric organization in providing commercial aviation spares parts to make the world continue flying. We are constantly taking customer experience to new levels by improving how we fulfill and deliver customers' orders quickly and accurately, anywhere in the world. To meet this goal, Satair is continually striving to innovate and provide best-in-class service levels by pioneering new products and services in a fast growing business environment.

With our global functional organization spanning across 11 different sites and locations worldwide with more than 1.800 people and a turnover of over $3.0 billion, you will be part of a truly global family.

Our customers have the ultimate goal to operate their fleet and our Airbus aircraft safely, efficiently in a cost-time-quality effective manner and of course with the expected comfort level for their customers. We at Satair do everything to support our customers in this.

If you want to know more about our business, have a closer look at our website www.SATAIR.com or check out our SATAIR Youtube Channel at www.youtube.com/sataircompany !

Satair (a 100% subsidiary of Airbus) is offering first class material management solutions in the aftermarket business of the aviation industry. With our global functional organisation spanning across eleven different sites and locations worldwide, you will be part of a truly global family. Change is the only constant at Satair. The aviation industry is an ever changing - and fast moving environment. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

Ihre Aufgaben

Serve and satisfy customers "Aircraft On Ground" material requirements 24/7/365 by finding favorable solutions.
Coordination and interface between the customer and the Airbus spare parts order process. Administer the complete customer order including initial receipt, sourcing, escalation and delivery follow-up.
Ensure on-time delivery for all spare parts and related services to all Airbus customers in the EMEA and APAC region using technical and commercial data.

Ihr Profil

Requires a high degree of independence, ability to develop creative solutions, self initiative and flexibility while continuously providing a high caliber of customer service under, sometimes, demanding situations.
Extensive customer interaction requires the ability to communicate effectively in English - both verbally and written. Communication skills focus on the customer satisfaction are required.
Providing a positive and helpful customer service experience with a high exposure to cultural awareness.
Holding a degree in Supply Chain, Engineering or a related discipline is an advantage
You have solid professional experience within an AOG desk environment or similar
You have experience in stakeholder management
Negotiation level in English is mandatory
Fluent in Chinese or another language is a plus
Solid knowledge in SAP SD, MM and WM is a must
Solid knowledge in technical data such as IPC, CMM, technical drawings... is a must

As a person

you have the ability to work in a dynamic and fast-paced environment
you have the ability to multitask
you like to work in a diverse and international team
you have a solution-oriented and pro-active mind set
You have practical problem solving skills
you are an excellent communicator with good coordination and Cultural awareness skills
having the service and support towards the customer is part of your DNA

This job requires an awareness of any potential compliance risks and a commitment to act with integrity as the foundation for the Company's success, reputation and sustainable growth. This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.

Wir bieten Ihnen

Competitive Remuneration
Work / Life Balance: Hybrid Working, flex-time, maternity/paternity leave, job sharing
Personal Development: Personalized development plans, large portfolio of learning solutions & lots of internal mobility opportunities
Health & Wellbeing: Health insurance, well-being programs

This position requires shift work, on a 24/7 pattern, including, weekends, nights and bank holidays. (35 hours/week + 2.5 hours due to the shift model, total is 37.5 hours/week).

Profil

Fachliche Voraussetzung

Bearbeitung von Aufträgen, Kundendienst, Kundenkommunikation, Kundenzufriedenheit, Luft- und Raumfahrtproduktion, Material Requirements Planning, SAP Sales und Distribution, Stakeholder Management, Supply Chain Management, Technische Daten, Technische Zeichnungen, Verhandlung

Persönliche Fähigkeiten

Anpassungsfähigkeit, Bewusstsein für Vielfalt, Eigenmotivation, Kommunikation, Koordinierend, Lösungsorientiert, Multitasking, Problemanalyse

Sprachkenntnisse

Chinesisch, Englisch

Bewerbung

Jetzt bewerben

Branche:

Industrie / Technik

Arbeitgeber:

Airbus Deutschland GmbH

Adresse:

Airbus Deutschland GmbH Kreetslag 10 21129 Hamburg

Web:

http://youtu.be, www.satair.com, www.youtube.com

Benefits: MinSalary: MaxSalary: SalaryCurrency: EUR Remote Model: Hybrid Country Code: de

AOG Customer Resolution Specialist (D/M/F)