IT Service Manager (m/w/d) End-User Workplace (Servicetechniker/in - IT)

Your Responsibilities

• Overall responsibility for the IT services in the end-user workplace environment.
• Managing and coordinating the IT service technicians to ensure efficient support.
• Ensuring the availability, performance, and security of all workplace systems (hardware and software).
• Developing and implementing IT service management processes according to ITIL standards.
• Monitoring service quality and customer satisfaction, and deriving improvement measures.
• Managing the lifecycle of end-user hardware and software, including procurement, installation, and maintenance.
• Acting as the central point of contact for all service-related inquiries and escalations.

Your Profile

• Completed technical training (e.g., IT specialist for system integration) or a degree in computer science.
• Several years of professional experience as an IT service technician or in a similar role with initial management experience.
• Profound knowledge in the support of common workplace technologies (e.g., Windows, Microsoft 365, Active Directory).
• Experience with IT service management tools and knowledge of ITIL is an advantage.
• A high degree of service orientation, communication skills, and a team-oriented work style.

What We Offer

• A secure job with varied tasks.
• A hybrid work model that allows for a combination of in-office and remote work.
• Financial support for using public transport.
• A collegial and open working atmosphere.

Interested?

Please send your application to:

dagmar.adu-atwere@karcher.com