Customer Support & Nutrition Specialist (German)

Your Role

• Customer Service with Substance: You are the first nutrition-related point of contact for our customers and respond to their inquiries via email, chat, social media, and phone -- always friendly, solution-oriented, and knowledgeable.
• Evidence-Based Counseling: You use your expertise in nutrition science to provide sound advice on nutrition, supplementation, and longevity.
• Content Creation & Review: You support the creation and quality assurance of content such as FAQ pages, newsletters, and service articles -- with the goal of communicating knowledge in a clear and engaging way.
• Feedback & Insights: You systematically gather customer feedback, identify patterns or trends in inquiries, and derive suggestions for improving our products, processes, and services.
• Knowledge Management: You maintain and further develop our internal and external knowledge bases to provide both customers and colleagues with efficient and reliable information.
• Cross-Functional Collaboration: You work closely with other teams (e.g., Science Team, Product Development, Marketing) and external partners along the value chain to holistically optimize the service experience.

Your Qualifications

• Completed degree in nutrition science, ecotrophology, or a related field.
• Min 1 year of professional experience in the field of nutrition.
• Very good German and good English skills are a must, both written and spoken.
• Ideally some experience in customer service, support, or customer communication.
• Strong communication skills, empathy, and enthusiasm for engaging with customers.
• Structured and self-reliant working style.
• Confident in using digital tools (e.g., helpdesk systems, CRM, Google Suite).
• Other language skills such as Italian and French are a plus.

What We Offer You

• Working at a well-funded, early-stage startup in the longevity industry.
• Being part of a dynamic, high-performing, and fun team.
• A high degree of personal responsibility, creative freedom, and opportunities.
• Collaborating with the brightest researchers in the longevity field and with successful and renowned serial entrepreneurs.
• Fully remote opportunities with home office/coworking support.
• A strong team culture with regular team events and off-sites.
• Join us as we shape the emerging longevity space, fostering healthier, longer lives!