About the Role
We are looking for you, located in Trier or Vienna as a ORBIS Pilot & Rollout Manager. You will oversee technical ORBIS installations with care and expertise --- from preparation through successful commissioning to the required follow-up activities.
In this role, you act as the central contact person for our update partners (customers) and serve as an interface between our company and our update partners, representing their requirements equally.
You are responsible for monitoring feedback from update partners, ensuring compliance with agreed response times and completion of assigned tasks. In coordination with the relevant departments, you will define the update steps for the installation of our ORBIS releases and conduct regular coordination meetings with all update partners.
To fulfill your responsibilities, you will work closely with management, project & release managers, sales, support, and development teams.
Your Profile
- Completed vocational training or relevant professional experience in an IT environment or Bachelor's degree in (Medical) Informatics or Computer Engineering or studies in healthcare with an IT focus.
- 3 years of experience in the rollout or operation of complex IT systems, ideally in healthcare IT or clinical environments (e.g., hospital information systems, radiology or laboratory systems).
- Solid understanding of IT systems, software development lifecycles, and infrastructure projects.
- Excellent German skills (C1 level) and good English skills (at least B2 level).
- Service-oriented, responsible, assertive, and communicative.
- Business-oriented mindset and strong communication skills.
- High level of organizational and negotiation skills combined with initiative, commitment, and the ability to work independently within a team.
- Strong analytical abilities and a structured, goal-oriented approach to tasks.
- You don't settle for standard solutions --- you question critically and think beyond conventional boundaries.
- Knowledge of French is an advantage.
What We Offer
- Permanent employment contract with attractive salary for a long-term perspective.
- Flexible working hours and working time models -- for a good work-life-balance.
- Home office incl. TicketPlusCity card from Edenred.
- Flexitime model.
- Innovative workplace with the opportunity to shape the work environment independently and to continuously develop your skills.
- Targeted advancement through training and specialist further education.
- Up-to-date company cell phone with dual-sim (Android or iOS) also for private use.
- Free parking spaces.
- Free drinks and weekly fruit basket.
- Company pension plan and working time accounts.
- Group accident insurance (also valid for accidents during free time).
- Foreign health insurance for business trips.
- Regular activities and social events in the team, at the site and in the organization.
Key Responsibilities
- Oversee technical ORBIS installations from preparation through successful commissioning to follow-up activities.
- Act as the central contact person for update partners (customers).
- Serve as an interface between the company and update partners.
- Monitor feedback from update partners, ensuring compliance with response times and task completion.
- Define update steps for ORBIS release installations in coordination with relevant departments.
- Conduct regular coordination meetings with all update partners.
- Collaborate closely with management, project & release managers, sales, support, and development teams.
- Remain calm and resilient in stressful situations.
- Willingness to work outside regular business hours when needed.
- Demonstrate customer orientation: think proactively, act solution-oriented, and aim for the best customer outcome.
- Analyze, support, and find pragmatic solutions for installation problems.