Bechtle AG Logo

Business Application Manager - Customer Service Management (w/m/d)

Homeoffice
EUR 66.000+
vor 2 Wochen
74172 Neckarsulm, Deutschland
Stellenbeschreibung

About Bechtle

Bechtle is one of Europe's leading IT service providers. We design future-proof IT architectures – from classic IT infrastructure, digitalization, multi-cloud, modern workplace, and security to artificial intelligence and managed services. We also offer our customers intelligent financing and the implementation of sustainable concepts such as Circular IT. With our subsidiaries, we are among the leading specialists for business applications, especially PLM and ERP. Our multichannel strategy combines personal support at over 120 locations in 14 European countries with digital services and global collaboration. With more than 16,000 employees, we are always close to our customers – whether they are medium-sized businesses, corporations, or the public sector.

Your Mission:

  • You will be the point of contact for the technical management and continuous development of an internationally used Customer Service Management (CSM) platform.
  • You will expertly orchestrate international projects and initiatives at the interface between business and IT.
  • You will support the structured recording, evaluation, and prioritization of business requirements from various countries and departments.
  • In your role, you will coordinate work packages, dependencies, and stakeholders within the entire CSM environment and take on tasks from agile, product-related, or classic roles, e.g., with Scrum Master, Product Owner-related responsibilities, or in project management.
  • You will work closely with IT architects, developers, consultants, and business departments, ensuring smooth coordination.
  • Finally, you will ensure clear, target-group-oriented, and audience-appropriate communication in an international environment.
  • Additionally, you will be responsible for the technical support and further development of a central resource management tool, advise internal units on its use, support the introduction, training, and communication of new features, and participate in reporting and analysis requirements.

Your Skills:

  • Experience in managing or supporting international business-IT projects or platforms.
  • Experience with Customer Service Management solutions, ideally ServiceNow.
  • Knowledge of agile working methods (e.g., Scrum) and experience in product-related or project-oriented roles.
  • Understanding of Product Owner, project management, or Scrum Master tasks and their interplay, as well as a basic understanding of service processes and service business, ideally in the B2B environment.
  • Knowledge in the ITIL environment and understanding of customer service processes, especially in the context of CSM.
  • Very good English skills, both written and spoken, for collaboration in international projects.
  • Personally, we particularly value your strong communication and coordination skills, as well as your structured, independent, and solution-oriented approach to work.

You Deserve Real Added Value. Look Forward To:

  • Development: With an extensive offering from the Bechtle Academy, individual career planning, expert and leadership programs, manufacturer certifications, and much more, you will continuously develop and never stand still.
  • All-Round Carefree Package: Your future is important to us. This is demonstrated by our attractive occupational disability insurance and company pension plan with a subsidy of up to 100 percent.
  • International: Depending on the role and department, we enable you to undertake (inter)national assignments at one of our European locations.

Your Contact

This awaits you at Bechtle AG: Become part of a unique team at our headquarters in Neckarsulm or at our locations in Gaildorf and Frankfurt. A total of over 700 dedicated colleagues work in our central services, including departments such as IT, Finance, Legal, Human Resources, Digital Business, and Corporate Communications & Brand Management. As part of our central services, you will support and advise Bechtle companies, thereby contributing to the success of over 16,000 employees.

Anika Becker | Recruiting | 49 (0) 7132 981-4321 | recruiting@bechtle.com

Benefits: Company canteen, coaching services, company car, company pension plan, employee discounts, fitness facilities, flexible working hours, good public transport links, home office, company events and functions, parking space, sports activities.

Salary: EUR 66,000 - (Max salary not specified) Remote Model: Hybrid Country: Germany