Onboarding Project Manager

Onboarding Project Manager

You will manage the end-to-end onboarding process for independent hotels and hotel groups onto Clock Hospitality Cloud, with opportunities to enhance your expertise in this field.

Main Responsibilities:

• Needs Analysis and Solution Formulation: Analyze customer requirements to offer tailored suggestions for software configurations and user stories, optimizing their experience and satisfaction.
• Project Management: Oversee projects, deadlines, and foster customer bonds for smooth service adoption.
• Schedule Coordination: Efficiently manage specialists' schedules to support customer engagements.
• Coaching & Training: Provide comprehensive support for Clock PMS adoption.
• On-Site Implementation: Ensure seamless software deployment and customer satisfaction.
• Cross-Cultural Communication: Engage diverse customers in German (occasionally English).

Qualifications:

• Industry Experience: At least two years in hospitality, preferably as Front Office Manager or in operational roles. Experience with new software and staff training is a plus.
• Adaptability and Persistence: Can handle changes and keeps trying to reach goals
• Quick Learner: Good at learning fast, organizing well, and paying attention to details.
• Communication Skills: Great at talking and writing, important for talking with customers and teams.
• Tech-Savvy: Likes using technology, especially in hotels and similar businesses.
• Service-Oriented: Enjoys helping others, good at making friends and keeping things positive.

Benefits:

• Comprehensive Training: Access to thorough introductory and ongoing training programs to support skill development and proficiency enhancement.
• Career Growth: Long-term career focus with clear progression pathways and regular salary increments, fostering professional advancement.
• Competitive Remuneration : Attractive remuneration package and benefits, including an annual bonus, ensuring recognition for contributions.
• Additional Leave: Five additional days of paid annual leave to promote work-life balance and well-being.
• Cross-Cultural Exposure: Opportunity to work in a diverse, cross-cultural environment, enriching professional experiences.
• Guaranteed Amenities: Assurance of a parking space and full social security coverage, providing peace of mind and security.
• Health Coverage: Extended health coverage, encompassing medical and dental care, ensuring comprehensive well-being support.

Application Process:

Interested candidates are invited to submit their updated CV for consideration. Rest assured that all applications will be handled with the utmost confidentiality and compliance with Personal Data Protection Law. Only shortlisted candidates will be contacted for further assessment and interviews.

Benefits: Paid Holidays MinSalary: MaxSalary: SalaryCurrency: EUR Remote Model: N/A