IT Support Engineer - (m/f/d)

Technical Support Engineer -- Munich (SaaS)

Our client, a leading SaaS company based in Munich, is seeking a Technical Support Engineer to strengthen their customer success and operations team. Their platform helps businesses automate workflows and streamline data management across secure cloud environments.

About the Role:

You'll handle advanced technical cases, focusing on Azure integrations, SSO/SCIM onboarding, and database transformations (e.g. exporting and converting content to XLSX). Collaborating with engineering and product teams, you'll ensure a smooth onboarding process for enterprise clients and maintain exceptional service standards.

Requirements:

• 3+ years of experience in technical support or customer success within SaaS.
• Strong knowledge of Azure, SSO/SCIM setup, and database management.
• Experience with SQL, Excel/XLSX exports, and API integrations.
• Familiarity with Zendesk, HubSpot, or Jira is an advantage.

Benefits:

• Remote work options.
• Strong development opportunities within a growing SaaS environment.
• Comprehensive benefits and wellness support.
• Work with modern cloud and identity technologies.

Location:

Munich, Germany / Remote

Salary:

€50,000 -- €75,000 + Bonus + Benefits

Due to the high volume of applications, only shortlisted candidates will be contacted. For further inquiries or to apply for similar positions, please submit your updated CV to George.Gourley@CodeCompass.co.uk