About the Role

We are looking for an energetic, proactive, and detail-oriented Service Manager with foundational experience in low-code application platforms, preferably Appian. This role is ideal for candidates who have strong communication skills, a customer-first mindset, and the ability to coordinate service delivery activities in a dynamic environment. German language proficiency is essential for daily customer interactions.

Key Responsibilities

Assist in managing end-to-end service delivery for low-code applications (primarily Appian).
Serve as the first point of contact for customer queries, incidents, and service requests.
Coordinate with technical teams to ensure timely incident resolution and adherence to service-level agreements (SLAs).
Monitor application performance, identify potential risks, and ensure service continuity.
Support preparation of service reports, operational documentation, and customer-facing presentations.
Participate in recurring customer meetings and communicate updates effectively in German and English.
Ensure compliance with internal policies, quality processes, and security standards.
Collaborate closely with developers, testers, and support teams to improve service efficiency and user satisfaction.

Required Skills & Qualifications

Bachelor's degree in Computer Science, Information Technology, Business Management, or a related field.
Basic understanding of low-code platforms; Appian experience preferred but not mandatory.
Strong communication skills with the ability to handle customer interactions professionally.
Proficiency in German (mandatory) and English.
Strong organizational skills with the ability to multitask and coordinate across teams.
Problem-solving mindset with attention to detail.
Ability to work in a fast-paced environment and adapt quickly to changing priorities.

Benefits

MinSalary: MaxSalary: SalaryCurrency: EUR Remote Model: N/A Country Code: de