Account Manager

Job Posting: Account Manager

Location:

• Berga-Wünschendorf Contracthero Gmbh Apply Now

Summary:

• Working Hours: Full-time
• Type: Permanent employment
• Qualification Level: Activities with different qualification levels B - diverse qualifications.

Desired Skills & Knowledge:

• Account Management
• English
• Optimization
• Upselling
• SaaS
• Management
• Commission
• German
• Assertiveness
• Goal orientation
• Responsible work ethic
• Communication skills
• Negotiation skills

Our Benefits:

• Careful onboarding
• Training measures
• Employee events

Job Description:

Your Responsibilities:

As an Account Manager, you are the central point of contact for our existing customers and actively responsible for revenue growth in your portfolio. You ensure that customers achieve success quickly through professional onboarding and targeted training -- and then strategically develop them further. You identify opportunities for upselling and cross-selling and ensure, through excellent support, that customers stay with us long-term and expand. Your focus is on sustainable revenue development through successful customer activation and strategic expansion of existing customer relationships.

• Structured onboarding of new customers after contract signing -- you ensure that customers become productive quickly and celebrate initial successes.
• Conducting product training and workshops for various user groups and use cases at the customer's site.
• Independent account management with a clear focus on revenue growth and account expansion.
• Active identification and realization of upselling and cross-selling opportunities -- based on usage patterns and expanded customer requirements.
• Strategic account planning: Development of individual growth strategies for each customer with measurable revenue targets.
• Conducting business reviews and strategy meetings to identify new potentials, needs, and optimization opportunities.
• Activation measures to increase product usage and tap into further departments/locations at the customer's site.
• Contract negotiations for renewals, expansions, and upgrades.
• Building and maintaining relationships with decision-makers and key stakeholders at various levels of the customer organization.
• Pipeline management for expansion opportunities and consistent pursuit of sales goals.
• Close exchange with the sales team to identify reference customers and joint sales opportunities.
• Participation in the optimization of onboarding, training, and account management processes.

Your Profile:

• Several years of experience in account management, key account management, or sales with demonstrable revenue success.
• Experience in onboarding and training customers -- you can convey complex content understandably and lead customers to success.
• Sales strength and negotiation skills -- you recognize opportunities and close deals.
• Strategic thinking combined with a hands-on mentality and a strong results orientation.
• Excellent presentation and communication skills at all hierarchical levels.
• Independent, structured, and data-driven work style with a high degree of personal responsibility.
• Enthusiasm for sustainable revenue growth, technology, and strategic customer development.
• Fluent German and good English skills, any additional language is an advantage -- e.g., French.

We Offer You:

• Attractive compensation model with a competitive fixed salary plus performance-based, uncapped commission on upsells and expansion.
• Individually designed career path -- e.g., development to Senior Account Manager or Team Lead Sales within 12 months.
• Direct influence on company growth -- your deals make the difference.
• 100% remote within Germany or work in the Berlin office -- you decide where you are most productive.
• Regular team events (e.g., Mallorca, Berlin, Mecklenburg Lake District) and a true team spirit.
• Sales training and targeted further education in negotiation, account development, and SaaS sales.
• Flat hierarchies, a lot of personal responsibility, and direct exchange with the founders.
• A motivated and helpful team with genuine enjoyment of collaboration and growth.

Profile:

Technical Requirements:

• Account Management, Training Activities, Demonstration Skills, Customer Relationship Management (CRM), Customer Retention, Sustainability, Product Requirements, Sales Development, Stakeholder Management, Strategic Planning (Account Planning), Revenue Growth, Upselling, Negotiation, Contract Management, Contract Negotiation, Sales, Growth Strategy.

Personal Skills:

• Self-motivation, Decision-making ability, Hands-on mentality, Communication, Solution-oriented, Passionate, Strategic thinking.

Language Skills:

• German, English, French.

Application:

Apply Now

Industry:

Other / Unknown

Employer:

Contracthero Gmbh

Address:

Contracthero Gmbh 07980 Berga-Wünschendorf

Remote Model: Remote Country Code: de