About DATAGROUP

DATAGROUP is one of the leading German IT service providers -- thanks to our dedicated team. Our passion for technology and innovation enables us to deliver reliable IT services to our customers. A captivating and demanding area of responsibility in an innovative company awaits you. An open corporate culture, individual training opportunities, and diverse development prospects mean a job tailored to you and your life.

Contact Person

Franz Bittner Recruiting Specialist T +49 711 49005 13 166

Application Form

Job Description as PDF

Your Responsibilities

You are the first point of contact for problems with e-forms and help our customers quickly and competently.
You document and classify tickets in the ticketing system.
You manage and administer requests in the Service Portal (Mon-Sat, between 7 AM - 7 PM), a maximum of 5 days a week and 8 hours a day.
You skillfully forward tickets to downstream support units.
You control and monitor tickets according to our Service Level Agreements.

Skills

You are characterized by your customer-friendly and service-oriented approach to work.
You are also distinguished by your quick comprehension and structured way of working.
Your absolute strengths include very good communication skills and a good command of expression.
It is advantageous if you have already gained initial professional experience in the IT environment.
Very good German and English skills, both written and spoken, complete your profile.
You speak very good German (C2) and can communicate well in English (B2).

What We Offer

Your secure future -- a permanent employment contract.
Maximum work-life balance -- mobile working up to 100% possible after consultation.
Flexibility -- Work from home or at one of our DATAGROUP locations.
Top Equipment -- Selection of technical equipment, modern offices with ergonomic workstations.
Your Health Bonus -- Subsidy for your work glasses, bike leasing, regular vitamins, and support for sports activities.
Beat the traffic -- Deutschlandticket for €37.
Start successfully -- with our personal and professional onboarding and feel-good management.
Growth - We plan your professional development together and support you with free further training opportunities.
You are important to us - with various benefits, company breakfasts, parties, and team events for fun and cohesion, we ensure your satisfaction.
Approachable - High appreciation as well as short communication and decision-making paths.
In the heart of the city -- Office with good public transport connections.