Service Delivery Manager - Digitale Services Landwirtschaft & Umwelt (w/m/d)

Service Delivery Manager - Digitale Services Landwirtschaft & Umwelt (w/m/d)

Location:

• Bremen Dataport Apply Now

Summary

• Working Hours: Part-time / Full-time
• Type: Permanent Employment

Desired Skills & Knowledge

• IT
• Coordination
• Computer Science
• ITIL
• Agriculture
• Optimization
• Communication
• Business Informatics
• IT Service
• Technology
• Assertiveness
• Customer Focus

Our Benefits

• Health Promotion
• Development Opportunities
• Company Ticket
• Company Pension Plan
• Flexible Working Hours
• Home Office
• Additional Vacation Days
• Annual Special Payments
• Training Measures

Job Description

Our task has never been more important than today. As one of the largest public IT companies, we are shaping the path of public administration and society into the digital future. We protect the data of the state, companies, and citizens. In doing so, we create trust and guarantee the digital sovereignty of the state. Those who want to achieve something with us receive our full support, because as a team, we can achieve the most and develop sustainably. With around 6,000 employees, we are making digital futures happen. Join us! Strengthen our team in Altenholz, Bremen, Halle (Saale), Hamburg, Hannover, Magdeburg, Potsdam, Rostock.

Your Responsibilities

• Central operational point of contact for customers from the Agriculture and Environment business area
• Recording, analysis, and coordination of customer requirements from inquiry to implementation
• Ensuring service quality as well as monitoring and further development of agreed service levels
• Steering internal and external stakeholders in ongoing service operations
• Coordination of escalations and incidents until a sustainable solution is found
• Building and maintaining long-term customer relationships through transparent, proactive communication
• Continuous optimization of service processes and workflows

Your Profile

• Completed degree in (Business) Computer Science, Engineering, or comparable qualification
• Several years of experience in Service Delivery Management, IT Service Operations, or Project Management
• In-depth knowledge of ITIL processes and understanding of business contexts
• Strong communication and assertiveness skills in dealing with customers and interdisciplinary teams
• Structured, solution-oriented approach and high level of service and customer orientation

We Offer You

• 38.7 hours per week in full-time, flexible hours from 5 AM to 11 PM, up to 80% remote work
• Part-time, job and top sharing, flexible retirement, sabbaticals, and workations
• 30 days of vacation, plus time off on December 24th and 31st

YOUR FINANCES

• Secure salary development thanks to the company's collective agreement, annual special payment
• Subsidy for company pension plan (5.49% of gross salary)
• Capital-forming benefits

YOUR DEVELOPMENT

• Training opportunities through the internal IT Education and Consulting Center
• Individual career planning
• Specialization programs

YOUR LIFE

• Diverse health offers, e.g., fitness studio partnerships
• Support in every life situation
• Mobility offers and subsidies, such as bike leasing and company ticket

Learn more about our benefits and get exciting insights into how these advantages enrich the lives of our colleagues.

Contact

Depending on the location of your team or customer, your work will focus on Altenholz/Kiel or Hamburg. This position is paid according to salary group 13 TV Dataport (salary table). For uncomplicated processing of your application, please provide the job identification number 10799-DG04. Your contact person Steffi Knopf will be happy to help you with any questions at karriere@dataport.de. The position is available as full-time, part-time, or job sharing. Women will be given priority consideration if equally qualified, capable, and professionally competent. We give special consideration to applications from severely disabled individuals if they are equally qualified. Civil servants can apply for this position provided they meet the career and civil service law requirements. At Dataport, we value diversity as a strength. We promote an inclusive work environment where people with different backgrounds, perspectives, and life paths work together to create innovative solutions for the digital future. Everyone is welcome – regardless of gender, origin, age, religion, disability, sexual identity, or worldview.

Profile

Professional Requirements

• Business Administration, IT Service Management, ITIL, Computer Science, Continuous Optimization, Customer Relationship Management (CRM), Customer Loyalty, Agriculture, Multidisciplinary Approach, Product Requirements, Project Management, Service Delivery, Service Delivery Management, Service Quality, Economics

Personal Skills

• Self-Motivation, Communication, Solution-Oriented

Education

• Bachelor

Application

Apply Now

Industry:

ICT

Employer:

Dataport

Address:

Dataport Altenholzer Str 10 14 24161 Altenholz

Web:

http://dataport.de