Team Lead - Fraud Management (m/f/d)

Your mission

• Lead daily operations of our fraud management team, including case triage, transaction monitoring, and payout approvals across multiple regions and time zones.
• Coach and develop a growing team of fraud managers to identify sophisticated threats such as bot activity, geo-spoofing, device risks, and account takeovers (ATO).
• Design and refine fraud processes, from rule-tuning and investigation workflows to automated remediation and risk-based decisions.
• Partner cross-functionally with Product, Engineering, Legal, Compliance, and Customer Support to embed fraud control in the product lifecycle and align risk policies with business priorities.
• Own and evolve fraud tech stack, including SIEM platforms, device-fingerprinting, and machine-learning driven scoring systems; evaluate next-gen tooling (e.g., graph analytics, risk orchestration layers).
• Report and analyze performance, including SLA adherence, loss prevention metrics, false positives, and team productivity; deliver insights to executive leadership.
• Ensure compliance with key regulatory standards (AML, PSD2 SCA, PCI DSS), and manage audits and reporting to risk and audit committees.

Your profile

• Proven experience in fraud management, risk operations, or investigations, ideally in a high-scale tech, fintech, or gaming environment.
• Leadership experience managing small to mid-sized operational teams, including hiring, coaching, and performance reviews.
• Strong analytical mindset with experience in fraud detection strategies, rule-tuning, and working with ML/AI-driven solutions.
• Solid understanding of relevant regulatory requirements (e.g., AML/KYC, SCA, PCI DSS) and experience working with legal and compliance teams.
• Excellent communication skills and ability to influence across departments and leadership levels.
• Proactive problem-solver with a bias for action and a passion for operational efficiency and automation.

Why us?

• Work Life Balance
• Commuter Benefits
• Professional Development
• Workation
• Gym membership - Wellpass
• Catering
• Flexibility
• Corporate Benefits
• Diversity
• Fun and Games
• Desk Setup

Please note: this is not a remote only position, we offer you a flexible hybrid model here in Hamburg, Germany - working from home on Mondays & Fridays, coming to the office on Tuesday, Wednesday & Thursday!

Benefits

• Paid Holidays
• Wellness Program