About Us\n\nFinanzchef24 has been revolutionizing the insurance industry since 2012 as a successful InsurTech from the start. We help over 55,000 companies and self-employed individuals find the perfect insurance for their business -- simply, digitally, and transparently. Our innovations and success are no accident: behind them is a diverse team of over 40 creative talents who constantly question the status quo, break new ground, and stand for our values (#kicktraditions, #havefun, #keepitsimple, and #makeithappen).\n\nAre you looking for a job where your drive to make a difference counts more than anything else and your success will (re)shape the insurance industry of tomorrow? Then we have something for you!\n\n### Your Impact:\n\n* Develop, manage, and implement our CRM strategy along the entire customer lifecycle.\n* Work closely with our Business Development and Data teams, act cross-functionally, and strategically lead retention, reactivation, and renewal campaigns.\n* Define segments, triggers, customer journeys, and scoring models to ensure personalized customer communication.\n* Analyze key KPIs and derive measures for CLV increase and churn reduction.\n* Be responsible for the development and management of A/B testing concepts, as well as customer feedback (NPS, satisfaction surveys).\n\n### Your Profile:\n\n* Ideally 3-5 years of experience in CRM, Customer Engagement, or Customer Lifecycle.\n* Know-how in customer segmentation, lifecycle mechanics, and automation processes.\n* Strong analytical and conceptual skills, as well as a proactive and structured way of working.\n* Clarity in communication and experience in cross-departmental stakeholder management.\n* Creativity and excellent written and verbal communication skills in German and English.\n* Experience with CRM systems (HubSpot, Salesforce, or similar).\n\n### What We Offer:\n\n* Modern, fast, and future-oriented technology.\n* Strategic and operational role with significant impact.\n* 30 days of vacation -- plus time off on Christmas and New Year's Eve.\n* Flexible working hours with office days and home office.\n* Work-from-anywhere in the EU: Up to 20 days per year, completely flexible.\n* Wellhub access: Subsidy for fitness, wellness & mental health.\n* Monthly Deutschlandticket for relaxed and sustainable mobility.\n* Free drinks, fresh fruit, and regular team events.\n\nWhat now? Now it's your turn!\n\nSimply apply via our online application form.\n\nIf you have any questions, Katarzyna is happy to help at 089 716772-791.\n\n#makeithappen -- we look forward to getting to know you! Learn more about us and our work on our website (About Us and Team).\n\nPS, satisfaction surveys)\n\n* Team Events
