Customer Success Manager (m/f/d)

Who we are

Greenbone is a globally operating company developing open-source solutions for vulnerability analysis and management. Our products protect the digital infrastructures of organizations of all sizes by identifying security issues before they turn into real threats. We operate in a rapidly growing market and are driven by innovation, flat hierarchies, and a culture of openness. Trust, teamwork, and personal growth are central to how we work - as is a healthy work-life balance.

Your mission

As part of our strong growth trajectory and global expansion, we are looking for an experienced Customer Success Manager (m/f/d) with a focus on our largest enterprise customers.

You will take on a key role in the technical support of our clients around vulnerability management. You will act as a technical counterpart on equal footing - with a deep understanding of IT security, combined with the ability to grasp and moderate complex customer requirements and feed them into product development. You will build long-lasting technical relationships with security stakeholders in large enterprises or government authorities, understand their challenges and translate them into concrete recommendations for action - both for the customer and internally for our product teams coordination and clear priorities. This includes:

• Technical responsibility for selected strategic clients (Enterprise/Government Agencies)
• Advising and supporting customers in building, operating, and further developing their vulnerability management
• Conducting technical deep dives, workshops, and health checks to continually improve the use of Greenbone solutions
• Close coordination with the Product Department to develop our vulnerability management solutions based on customer feedback
• Analysing complex infrastructures, supporting architectural decisions, and developing scaling strategies
• Supporting the sales process with technical expertise and well-founded feasibility analyses
• Building a strong trust-based relationship as a technical sparring partner for CISOs, SOC leads, and IT security officers

What you offer

• Several years of proven experience in technical IT security consulting - ideally with a focus on vulnerability management
• In-depth knowledge of current security technologies and common IT architectures (network, infrastructure, cloud)
• Experience with security-relevant processes in large organisations or government bodies
• Ability to clearly and persuasively communicate technical topics at various levels - from administrators to senior management
• Knowledge of automation, API usage, and integration of security solutions in complex environments (e.g., via Python, Bash, PowerShell)
• Strong customer orientation, excellent interpersonal skills, and enthusiasm for consultancy work
• Fluent German and very good English skills, both written and spoken (both languages are must-haves)
• Willingness to travel within Germany (approx. 20--30%), and internationally if required

Why us

• Opportunity to help shape a growing cybersecurity company
• Flexible working hours and 100% remote option
• A motivated and diverse team with an open company culture
• Flat hierarchies, direct communication, and genuine appreciation
• 30 days of vacation and an attractive pension scheme
• Job bike, fitness programs, and corporate health management
• Comprehensive, ergonomic work equipment - also for the home office
• Family-friendly environment and a healthy work-life balance