Client Success Manager (m/w/d) | 100% Remote

About Us

Moin, we are Agentur-Consulting! We are a management consultancy for marketing agencies, freelancers & web designers based in Berlin. We help these entrepreneurs to automate their new customer acquisition and optimize agency processes with AI.

We offer our customers a unique mentoring, which combines:

• Our proprietary, signal-based outbound system that automatically generates a pipeline.
• A unique consulting approach in the sales process that helps our clients close larger deals faster.
• AI for process optimization and scaling of agencies.

Do You Want To...

• Have direct customer contact with young founders and agency owners?
• Work full-time and 100% remotely, with the possibility to work from anywhere in the world as long as the results are right?
• Receive fair commissions for contract renewals, as a result of your work and the success of the clients you support?
• Build action plans for clients and provide them with clear scaling strategies?

Nice, then you are exactly right with us. We help our clients grow and usher in a revolution in the agency space. For this, we give 110% every day. If you also want high performance, want to develop yourself personally, and want to reach your full potential, then you are exactly right with us. As long as you deliver results, you have complete freedom and trust to shape your daily life as you see fit.

OUR VALUES

• Customer Success. We believe that the best for the customers is also the best for us. Therefore, every customer receives exactly the support they need until they are truly successful.
• Simplicity. Less is more. Leave out the unimportant. Because complexity in private and professional life is one of the biggest disruptors for most entrepreneurs.
• High Standards. Great is not good enough. We believe that we can redefine industry standards and should only be satisfied with the best results.
• Honesty & Transparency. Be 100% honest and transparent – even when it hurts. Because this takes our customers and ourselves the furthest in the long run.
• Fun. What we do should be fun, whether alone, in a team, or in the product.
• Numbers, Data, Facts. We decide analytically and data-based, not ego- or emotion-driven.
• Results. Only the result counts. Ultimately, it doesn't matter exactly what you do, as long as it brings the desired result.

Responsibilities

As an Account Manager, you will be instrumental in our next growth phase. You will work directly with our clients to create transformative value while building systems that scale our impact.

Your tasks: Client Success Management

• Take responsibility for 20+ agency owners who are eager to grow and provide them with all the tools they need through coaching, accountability, and mentoring.
• Conduct Kickoffs: After reviewing a detailed assessment, define an individual roadmap that leads to the goal with the highest probability of success.
• Accountability Calls: In weekly calls, analyze current bottlenecks, answer specific questions, and define the next work packages for the clients.
• Google Chat Support: Between accountability and topic calls, support agency owners via Google Chat with helpful answers, Loom videos, or send a relevant training.
• The end result: Consistently deliver measurable results for our clients.

Upselling of Mentoring Programs

• Conduct upsell conversations with our clients and intensify support by selling additional coaching or mentoring packages.
• Client Success Meetings: In daily meetings, exchange ideas about what is currently working, analyze coaching calls, and receive valuable feedback on your managed accounts.
• Be in communication with our sales team, have an overview of current clients, and offer extensions in a timely manner.

Copywriting

• Develop professional B2B copywriting skills at an expert level.
• Optimize client offers, landing pages, funnels & outbound campaigns.
• Identify operational bottlenecks and implement effective solutions.
• Learn to recognize and utilize signals for outbound campaigns.

In short: You are responsible for individually supporting agency owners, resolving bottlenecks, and maintaining accountability. This is done through 1:1 calls, project management, coaching, and Google Chat support.

Qualifications

Skills & Experience

• Digital literacy and the ability to quickly master new tools. You are familiar with common AI tools and are at home in the Apple & Google ecosystems.
• Sales Experience: You should have practical sales experience, as you will analyze client calls and engage in sales sparring with them. Your energy should generally be higher than that of your counterpart to build up and motivate your clients.
• Leadership & Rapport: You must be able to hold your counterpart accountable as a leader after they have told you what is important to them. You must recognize when clients are deceiving themselves, understand and work with different personality types. You bring high emotional intelligence and strong communication skills.
• Agency Knowledge: You have a deep understanding of how the agency market and related areas function. You are active in the marketing & coaching bubble and may have already booked a coaching session or two.

Attitude & Approach

• Actions Speak Louder: You are someone who follows through on their words. Instead of excuses, you find solutions and new ways. You take 100% responsibility for yourself, your life, and your clients' results.
• Results-Oriented: You are committed to our clients achieving results and are willing to go the extra mile.
• Hungry for Growth: You love to develop yourself personally and professionally through books, courses, etc. You also have an exceptional ability for critical thinking and problem-solving.
• Present & Ego-Free: You can remain calm in stressful conversations, be present, and leave your personal ego out of it.
• Furthermore, you are goal-oriented, competitive, and have a clear vision for your future. You believe in the direct relationship between actions and results, accept feedback, and implement it immediately, and celebrate being coached.
• You expect top performance from yourself and reject mediocrity. You thrive under pressure and embrace challenges. You have healthy coping strategies for work-related stress.

Above all, you are a high-performer who is coachable and ready to give 110% at all times. You understand that you have to work hard to become the best, and that openness to input is the fastest way to the top.

Benefits

Cool things you get:

• The opportunity to work with a young, talented team: We celebrate personal growth and help each other improve. Fair compensation.
• Regular team events in Berlin.
• Fully equipped kitchen.
• Coffee machine with delicious coffee.
• Workplace is on-site in the office or at home (even after Corona).
• New laptop of your choice if needed.

Our Work Environment

• Fast-paced, dynamic startup culture without rigid corporate structures.
• Hybrid setup with onboarding in Berlin and the possibility to work from anywhere once you are trained.
• Focus on leveraging individual strengths rather than forcing predetermined paths.
• A team culture that values excellence in all areas of life.

We are not looking for "employees" who just do their job, but A-players who want to be "self-employed" and "entrepreneurial" within our company. This also goes out to all current self-employed individuals who want to build a team and create something bigger together than any individual could achieve alone.

Your Advantages:

You will bear a lot of responsibility early on, learn a lot every day, and have your own area of genius. You should resonate with our company values and vision.

Your Freedoms & Opportunities: It's not about working FOR US, but about building something together. Location and time flexibility, a high personal development budget + "uncapped" compensation are a given.

"If you want to go fast, go alone. If you want to go far, go together."

Application Process

• Click "Apply" and submit your resume and cover letter via our application form.
• Our team will get back to you within 24 hours with feedback.
• First screening interview (30 minutes).
• Case study/project assignment.
• Case study interview with the founders (1.5 hours).
• Final decision and offer.

About Heeg Consulting GmbH

We help self-employed service providers in web design, social media & marketing to scale their business. We work hard to improve every day and achieve outstanding results for our clients.

Founder Alexander Heeg went self-employed in 2016 with his own web design & online marketing agency. Due to high demand from agencies, we founded Heeg Consulting GmbH in 2019 and have since helped over 600 agencies to scale.

Find out about open positions on this page and become part of the digital revolution.

Heeg Consulting GmbH