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hey contact heroes

Projektmanager/in (m/w/d) im Customer Service (100% Remote)

Remote
vor 2 Monaten
Hamburg, Bundesland Hamburg, Deutschland
Stellenbeschreibung

About hey contact heroes

We are shaping the future of digital customer service at hey contact heroes. With almost 550 colleagues in 17 countries, we support international clients and develop innovative solutions for an outstanding customer experience. To strengthen our team, we are looking for you as a Project Manager (m/f/d).

Responsibilities

Your tasks:

  • You will be responsible for exciting customer projects in the area of customer service.
  • You will independently plan, manage, and monitor project processes.
  • You will act as the interface between customers, internal teams, and partners.
  • You will ensure clear communication, transparent processes, and sustainable results.

Qualifications

Your profile:

  • You have at least 2 years of experience in project management within Customer Service/Contact Center (MUST HAVE).
  • Additionally, you have at least 5 years of overall experience in Customer Service, ideally in a Contact Center (MUST HAVE).
  • Terms like AHT, SLA, FCR, and cSAT are not foreign words to you but part of your daily practice.
  • You have a structured and solution-oriented approach to work.
  • You are strong in communication, assertive, and can manage multiple topics simultaneously.
  • You work independently, reliably, and enjoy international collaboration.

What we offer

Our offer:

  • 100% Remote job - Your workplace can be in Germany or an EU country.
  • Permanent employment contract in a growing and innovative company.
  • 30 days of vacation, increasing to 35 days after 5 years with us.
  • Modern workplace with high-quality home office equipment.
  • A great, international team and real development opportunities.

Apply Now!

If you are eager to become part of the hey contact heroes and actively shape our projects, we look forward to receiving your application.

Attention: Please only apply if you truly have 24 months of prior experience in project management and 60 months (5 years) of prior experience in a contact center or customer service, and speak German at C1/C2 level. These are MANDATORY criteria for this position.