IT Service Desk Mitarbeiter (m/w/d)

About the Role

For our client in Dresden, a renowned IT service provider, we are looking for you as a dedicated IT Service Desk Specialist (m/f/d) for First Level Support.

With a gross hourly wage of 15 EUR.

Do you have an affinity for IT, even if your knowledge comes from your free time, and want to bring it into a professional environment? Then you are exactly right with us!

Your Responsibilities:

• Direct user contact in 1st Level Support for quick and solution-oriented processing of IT requests
• Acceptance and processing of tickets via various channels (phone, email, ticketing system) according to clear processes and with the support of tools such as solution databases and SOPs
• Support for IT users with hardware and software problems
• Performing password resets and user administration (duration max. 15 minutes per process)
• Participation in a planned, but not too frequent, on-call service

Your Qualifications:

• IT affinity and technical understanding, even if your experience comes from private or leisure activities
• For smooth processing, German language skills at least at B2 level and good English skills are required
• Strong communication skills, analytical thinking, and sense of responsibility
• Basic knowledge of the Microsoft Office environment
• Willingness to work in shifts and participate in on-call service

Your Benefits:

• Permanent employment contract with an attractive gross hourly wage of 15 EUR
• Quick and uncomplicated entry into a growing IT company in Dresden
• No home office option, but a permanent on-site workplace with good public transport connections
• Holiday and Christmas bonuses
• Long-term prospects and the possibility of being taken over by our client
• Personal support and advice throughout the entire application and deployment process

Your Contact with Hofmann:

Ready to put your IT passion into practice? Then we should definitely get to know each other.

Hofmann Personal