Technical Support Engineer

Technical Support Engineer

Key Responsibilities

Technical Support & Troubleshooting

• Provide on-site and remote technical support for Android OS systems, SDK integration, APK deployment, and hardware-level issues (such as WiFi, Bluetooth, USB interfaces).
• Diagnose and troubleshoot issues across software, application, and hardware layers.
• Assist customers with Android Studio builds, SDK/API integrations, web system configurations, and device-level debugging.

Field Deployment & Testing

• Assist in the installation, configuration, and validation of products at customer sites.
• Perform field testing to verify connectivity (WiFi/BT/USB) and performance of integrated solutions.
• Collect and analyze customer feedback to support product improvement.

Customer Training & Enablement

• Deliver technical workshops, training sessions, and onboarding support to ensure customer success.
• Create technical documentation, integration guides, and troubleshooting manuals.

Pre-Sales & Post-Sales Technical Support

• Partner with sales teams to provide technical expertise during solution proposal, demonstrations, and proof-of-concept stages.
• Develop customized solutions to meet customer-specific requirements based on Android, web, and hardware integration needs.

Cross-Team Collaboration

• Work closely with Product, Engineering, and Quality teams to relay field feedback and help prioritize product improvements.
• Support internal testing and validation of new features and product releases.

Requirement

• Bachelor's degree in Electronics Engineering, Computer Science, Software Engineering, or a related technical discipline.
• at least 3 years of experience as a Field Application Engineer, Technical Support Engineer, Systems Engineer, or similar role.
• Strong hands-on experience with Android OS, APK development, and SDK/API integration.
• Ability to work independently and proactively in a fast-paced, customer-focused environment.
• Strong problem-solving mindset and a passion for customer success.

Benefits

• Minimum Salary: 4000 EUR