Technical Support Engineer bei iMin Technology

Technical Support Engineer

Provide on-site and remote technical support for Android OS systems, SDK integration, APK deployment, and hardware-level issues (such as WiFi, Bluetooth, USB interfaces).
Diagnose and troubleshoot issues across software, application, and hardware layers.
Assist customers with Android Studio builds, SDK/API integrations, web system configurations, and device-level debugging.

Assist in the installation, configuration, and validation of products at customer sites.
Perform field testing to verify connectivity (WiFi/BT/USB) and performance of integrated solutions.
Collect and analyze customer feedback to support product improvement.

Deliver technical workshops, training sessions, and onboarding support to ensure customer success.
Create technical documentation, integration guides, and troubleshooting manuals.

Partner with sales teams to provide technical expertise during solution proposal, demonstrations, and proof-of-concept stages.
Develop customized solutions to meet customer-specific requirements based on Android, web, and hardware integration needs.

Work closely with Product, Engineering, and Quality teams to relay field feedback and help prioritize product improvements.
Support internal testing and validation of new features and product releases.

Bachelor's degree in Electronics Engineering, Computer Science, Software Engineering, or a related technical discipline.
at least 3 years of experience as a Field Application Engineer, Technical Support Engineer, Systems Engineer, or similar role.
Strong hands-on experience with Android OS, APK development, and SDK/API integration.
Ability to work independently and proactively in a fast-paced, customer-focused environment.
Strong problem-solving mindset and a passion for customer success.