Technical Support Engineer
bei iMin Technology
Remote
Information Technology
Information Technology & Services
Computer Software
Production
Beschäftigungsart:
Vollzeit
Fähigkeiten:
Software Engineering
Debugger
monthsOfExperience: 36
Debugging
MS-DOS
Android Studio
Veröffentlicht am:
Bewerbungsfrist:
Technical Support Engineer
Key Responsibilities
Technical Support & Troubleshooting
- Provide on-site and remote technical support for Android OS systems, SDK integration, APK deployment, and hardware-level issues (such as WiFi, Bluetooth, USB interfaces).
- Diagnose and troubleshoot issues across software, application, and hardware layers.
- Assist customers with Android Studio builds, SDK/API integrations, web system configurations, and device-level debugging.
Field Deployment & Testing
- Assist in the installation, configuration, and validation of products at customer sites.
- Perform field testing to verify connectivity (WiFi/BT/USB) and performance of integrated solutions.
- Collect and analyze customer feedback to support product improvement.
Customer Training & Enablement
- Deliver technical workshops, training sessions, and onboarding support to ensure customer success.
- Create technical documentation, integration guides, and troubleshooting manuals.
Pre-Sales & Post-Sales Technical Support
- Partner with sales teams to provide technical expertise during solution proposal, demonstrations, and proof-of-concept stages.
- Develop customized solutions to meet customer-specific requirements based on Android, web, and hardware integration needs.
Cross-Team Collaboration
- Work closely with Product, Engineering, and Quality teams to relay field feedback and help prioritize product improvements.
- Support internal testing and validation of new features and product releases.
Requirement
- Bachelor's degree in Electronics Engineering, Computer Science, Software Engineering, or a related technical discipline.
- at least 3 years of experience as a Field Application Engineer, Technical Support Engineer, Systems Engineer, or similar role.
- Strong hands-on experience with Android OS, APK development, and SDK/API integration.
- Ability to work independently and proactively in a fast-paced, customer-focused environment.
- Strong problem-solving mindset and a passion for customer success.
Benefits
- Minimum Salary: 4000 EUR
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