Professional Services Consultant

Professional Services Consultant

As a core member of our Service Delivery Team, you'll own the end-to-end delivery of custom automation solutions that transform our enterprise clients' workflows into efficient, user-friendly experiences. With the autonomy to own and shape projects from conception to implementation, you will combine analytical rigour with creative problem-solving skills to make Matterway a go-to tool for our clients' operational success. You'll act as both a trusted advisor to customers and a strategic contributor to Matterway's growth.

Responsibilities

• Lead end-to-end agile delivery of custom automation solutions from kick-off to post-launch support.
• Collaborate with key users to map processes, understand pain points and identify inefficiencies in their workflows.
• Design user-centric technical solutions that balance innovation, usability, and measurable impact on the productivity, efficiency, and work quality of its users.
• Act as product owner for deliverables, overseeing the development, testing, and deployment of the solution while ensuring alignment with client expectations.
• Standardise design practices and contribute to product enhancements by sharing client insights with internal teams.
• Own the success of your solution by conducting impact assessments and using analytics to monitor adoption and measure value delivered.
• Build long-term partnerships with clients across multiple projects, acting as a trusted advisor and Matterway ambassador.
• Pave the way for business expansion by delivering exceptional results that drive customer happiness and referrals.

What we are looking for

• 3-5 years of experience in consulting, business analysis, or process optimisation.
• Excellent communication and interpersonal skills with a talent for building client relationships.
• Proven ability to manage complex projects, prioritise dynamically, and solve problems creatively.
• Technical proficiency in process mapping, solution design, and translating technical details into client-friendly communication.
• Familiarity with agile methodologies and product ownership.
• Experience or interest in UI/UX design to create user-friendly solutions.
• Passion for innovation, customer success, and driving measurable business impact.
• Adaptability to thrive in a fast-paced, dynamic environment.

Why join us?

• 🌍 Transform Industries: Shape the future of automation and change how global enterprises operate.
• 🚀 Own Your Impact: Your decisions directly influence product evolution and customer outcomes.
• 💡 Innovate Fearlessly: A collaborative, agile culture that rewards creativity and growth.
• 📈 Grow with Us: Opportunities for professional development in a scaling company.