Professional Services Consultant

bei Matterway

Remote
Project Management
Consulting
IT & Softwareentwicklung
Services

Beschäftigungsart:

Vollzeit

Fähigkeiten:

Linux
Cloud-Computing
Networking
Firewalls
Presales
Technischer Support
Server
Internet Protocol Suite (TCP/IP)
Software as a Service (SaaS)
Anforderungsanalyse
Veröffentlicht am:
Bewerbungsfrist:

Professional Services Consultant

As a core member of our Service Delivery Team, you'll own the end-to-end delivery of custom automation solutions that transform our enterprise clients' workflows into efficient, user-friendly experiences. With the autonomy to own and shape projects from conception to implementation, you will combine analytical rigour with creative problem-solving skills to make Matterway a go-to tool for our clients' operational success. You'll act as both a trusted advisor to customers and a strategic contributor to Matterway's growth.

Responsibilities

  • Lead end-to-end agile delivery of custom automation solutions from kick-off to post-launch support.
  • Collaborate with key users to map processes, understand pain points and identify inefficiencies in their workflows.
  • Design user-centric technical solutions that balance innovation, usability, and measurable impact on the productivity, efficiency, and work quality of its users.
  • Act as product owner for deliverables, overseeing the development, testing, and deployment of the solution while ensuring alignment with client expectations.
  • Standardise design practices and contribute to product enhancements by sharing client insights with internal teams.
  • Own the success of your solution by conducting impact assessments and using analytics to monitor adoption and measure value delivered.
  • Build long-term partnerships with clients across multiple projects, acting as a trusted advisor and Matterway ambassador.
  • Pave the way for business expansion by delivering exceptional results that drive customer happiness and referrals.

What we are looking for

  • 3-5 years of experience in consulting, business analysis, or process optimisation.
  • Excellent communication and interpersonal skills with a talent for building client relationships.
  • Proven ability to manage complex projects, prioritise dynamically, and solve problems creatively.
  • Technical proficiency in process mapping, solution design, and translating technical details into client-friendly communication.
  • Familiarity with agile methodologies and product ownership.
  • Experience or interest in UI/UX design to create user-friendly solutions.
  • Passion for innovation, customer success, and driving measurable business impact.
  • Adaptability to thrive in a fast-paced, dynamic environment.

Why join us?

  • 🌍 Transform Industries: Shape the future of automation and change how global enterprises operate.
  • 🚀 Own Your Impact: Your decisions directly influence product evolution and customer outcomes.
  • 💡 Innovate Fearlessly: A collaborative, agile culture that rewards creativity and growth.
  • 📈 Grow with Us: Opportunities for professional development in a scaling company.