Operations Manager

About This Role

What You Will Do

• Organising and managing all aspects of our patients' journeys, from first contact to the moment they are discharged from our care.
• Acting as the central point of contact for our consultants, partners and their admin teams ensuring they feel listened to, supported and appropriately informed throughout our mutual patients' treatment journey.
• Building rapport with surgeons, secretaries, hospitals and corporate partners to ensure continued engagement with Medbelle. Including providing positive and negative feedback both from and too these partners.
• Assist the onboarding of our partner surgeons and their admin team by introducing them to our digital structures and workflows, and setting fair and competitive prices for our care packages.
• Portraying Medbelle in a way that is in keeping with our brand as the highest quality care provider.
• Achieving your individual monthly KPI and productivity targets.
• Work closely with our Patient Care, Complaints Resolution, Partnerships and Product teams to enable an best in class patient experience.
• Continuously adhere to and improve upon our internal processes to ensure clear & regular communication, efficient workflows and strong team/department cohesion.
• Continuously adhere to and improve upon our external processes with consultants, partners and hospitals to drive our high standard of service value proposition forward.

Who You Are

• Your command of English is native-level (no German skills required), and you are confident communicating professionally via phone and email.
• You have at least two years of experience in Operations, Logistics, Executive Assistance, Customer Service or Secretarial Services.
• You have impeccable time management, prioritisation and organisational skills.
• You can balance working efficiency with a keen attention to detail.
• You can remain calm and focus on the outcome for the patient in a fast-paced, target-driven environment.
• You are a proactive problem solver who can find root causes, develop new best practices and easily adapt your working style accordingly.
• You are a self-motivated individual who also excels in a team.

What We Offer

• Nilo mental health support subscription that allows each team member to have free consultations with therapists and psychologists for mental health signposting, recommendations and diagnosis.
• Urban Sports Club membership.
• Learning-and-development budget.
• Corporate discounts and subscriptions.
• Team events and team brunches, lunches and many more things.
• A hybrid-remote working set-up that allows for flexibility within the working week.
• We also provide an allowance to work fully remotely for three months per year so you can work from anywhere in the world (with a stable internet connection)!

The application process

• Screening: After you submit your application materials, we will review them to gauge if they meet our requirements. We aim to get back to you as soon as possible.
• Recruiter call: If you pass the initial screening, we will be in touch to schedule an initial video call. The goal of this initial video interview is to learn more about you and what you are looking for. This call is also an opportunity for you to learn more about Medbelle and the role so that we can both evaluate if there is a mutual fit.
• Onsite interview: If all goes well, we will be in touch to schedule a face-to-face interview with our Operations Team Lead and two other people from the team. This will allow you to show how your experience will help you contribute to the role and department.
• Offer.

About Us

• Background: Founded in 2016 and supported by £20M of funding from reputable international investors, Medbelle has established itself as a European leader in elective specialist care digitalisation. Having established partnerships with organisations like Bupa, HCML and HealthcareRM and working with some of the UK's leading surgeons, Medbelle has supported 200k patients, enabled multiple thousand surgical procedures and is quickly growing revenues.
• Mission: Make the best medical care accessible to all. In the future, all patients will be treated with the support of digital hospitals: The model enables a better care experience, excellent medical results, and keeps healthcare affordable for patients and insurers. At a large scale, Medbelle can generate cost-savings that can keep better healthcare affordable and accessible even with demographic change.
• Value: UK's best-rated medical provider (NPS 88), quantified quality of care through standardised clinical outcome collection, and significant cost savings for patients and health insurers.
• Model: Medbelle supports both insurers and non-insured patients in getting the best care at lower costs and with minimal admin efforts. As a tech-enabled care provider, Medbelle provides procedures, consultations and diagnostics to individual non-insured patients and insurance companies.
• Team: Leander (CEO; WHU, background in tech & consulting, parents are doctors), Dan (CMO; ex-orthopaedic surgeon and ex-medical director at Bupa, HBS-trained), Sid (CFO; 7x PE in London at Nomura/Perella/Goldman), Luis (CTO; 20y in software dev). 48 people (39 in Berlin, 9 in the UK; plan to recruit increasingly in the UK; remote-first but with a Berlin office and regular in-person meetings in the UK).

OUR CULTURE

• Benefits: Team Events
• MinSalary:
• MaxSalary:
• SalaryCurrency: EUR
• Remote Model: Hybrid