IT-Service Desk Agent (m/w/d) für internationalen Kunden - Hamburg

Responsibilities:

• Act as the first point of contact for customers via various channels.
• Analyze and resolve technical issues through remote access.
• Prioritize and document incidents and requests in the ticketing system.
• Monitor tickets and escalate urgent issues.
• Collaborate with the Service Manager to check technical dependencies.
• Provide technical documentation and maintain the knowledge base.
• Collect and share customer feedback to improve services.

Requirements:

Must have:

• Basic IT understanding: Good foundational knowledge of IT service delivery and Service Desk processes.
• Process orientation: Proficient in handling tickets according to agreed service levels.
• Technical know-how: Initial knowledge in IT support, IT Service Management tools, Microsoft client and server environments, IT infrastructures, and networks.
• Strong communication skills: Excellent interpersonal skills and good written and verbal expression.
• Language skills: German and Dutch at C1 level, English at B2 level.
• Team spirit and willingness to learn: Motivated to develop professionally and actively engage as a team player.

Company:

We at netgo are one of the largest IT service providers in Germany with over 1,500 employees at numerous locations. You will be part of a dynamic team that offers a modern workplace and a family-friendly environment. With us, you have the opportunity to work 100% remotely while working on exciting challenges in IT. We promote a culture of openness and development and offer numerous benefits, such as flexible working hours, 30 days of vacation per year, and comprehensive training opportunities. Become a part of us if you want to help shape and achieve great things!

Benefits:

• 100% Remote work
• Flexible working hours
• 30 days of vacation per year
• Comprehensive training opportunities
• Modern workplace
• Family-friendly environment