IT-Service Desk Agent (m/w/d) für internationalen Kunden - Munich

Responsibilities:

• Serve as the first point of contact for customers via phone, email, or other channels.
• Identify and resolve technical issues through targeted analysis and remote access.
• Prioritize and document incidents and requests in the ticketing system.
• Monitor assigned tickets, escalate urgent issues, and ensure customer requirements are met.
• Collaborate with the Service Manager and relevant departments to assess technical dependencies.
• Contribute to the knowledge base by creating technical documentation.
• Gather and share customer feedback for continuous service improvement.

Requirements:

Must have:

• Basic IT understanding: Good foundational knowledge of IT service delivery and Service Desk processes.
• Process orientation: Control and monitoring of tickets according to agreed service levels.
• Technical know-how: Initial knowledge in IT support, IT Service Management tools, Microsoft client and server environment, IT infrastructures, and networks.
• Strong communication skills: Excellent interpersonal skills and good written and verbal expression.
• Language skills: German and Dutch at C1 level, English at B2 level.
• Team spirit and willingness to learn: Exchange with colleagues, quick onboarding into new tasks, and motivation for professional development.

Company:

We at netgo are one of the largest IT service providers in Germany with over 1,500 employees at numerous locations. We offer a modern workplace, a family-friendly environment, and exciting challenges. Our work for the client is 100% remote, with the flexibility to work either at one of our netgo locations or from home. We rely on real teamwork, openness, and continuous development, while our values of diversity, proximity, accountability, technical excellence, and mutual growth form the basis of our culture.

Benefits:

• 100% remote work with flexibility to work from home or netgo locations.
• Modern workplace.
• Family-friendly environment.
• Exciting challenges.
• Continuous development opportunities.
• Emphasis on teamwork, openness, and diversity.