MX Content Specialist (Remote in Portugal)

MX Content Specialist (Remote in Portugal)

About The Role

We're looking for an MX (Member/Customer Experience) Content Specialist, Enterprise to help craft and maintain support content that serves our Oura for Business audience --- including wellness partners, client admins, and retailers.

In this role, you'll focus on crafting clear, helpful, and brand-aligned content that empowers OURA's business customers to navigate Oura tools, services, and products with confidence. You'll work closely with our client to make sure content stays accurate, relevant, and easy to use.

This is a permanent work from home position based in Portugal.

WHAT YOU'LL BE DOING

• Create and maintain content for the Oura for Business Help Center, focused on the needs of enterprise users (partners, client admins, and retailers)
• Translate complex workflows into clear, concise, and actionable articles that support a consistent partner experience
• Ensure all content meets brand, style, legal, and compliance guidelines
• Gather feedback from internal teams (Support, Ops, Legal, etc.) to update and improve content
• Identify gaps or inefficiencies in current content and proactively recommend improvements
• Audit and refresh existing content to keep it accurate and relevant over time
• Implement AI-driven recommendations to help clients discover the right content quickly and efficiently
• Stay informed on product changes and partner feedback to keep documentation up to date
• Conduct light competitor research to inform voice, structure, and overall strategy

Your profile

ABOUT YOU:

• 2--4 years of experience writing knowledge base, help center, or technical support content --- ideally in a CX or B2B environment
• Strong writing and editing skills, with a knack for turning complex topics into content that's easy to follow
• Experience working with content management systems like Zendesk, WordPress, or similar
• A process-minded writer who cares about clarity, consistency, and structure
• Comfortable collaborating with cross-functional teams to gather insights and feedback
• Familiarity with the needs of enterprise or partner audiences a plus

Why us?

WHAT YOU GET IN RETURN:

• Fully Remote work based in Portugal
• Health insurance
• Flexible benefits
• A competitive salary
• Equipment provided
• Home office allowance
• Internet Allowance (20 Euros per month)
• Meal Allowance (7.63 Euros daily)
• Online Gym and Wellbeing Studio
• The opportunity for professional growth
• Fun company events and team outings
• Autonomy and Responsibility

OUR RECRUITMENT PROCESS

1. 30 min Teams interview with the Recruitment Team
2. Language test if applicable to the role
3. 45 min Teams interview with the Hiring Team

About us

Otonomee is a purpose built, fully remote BPO. Otonomee was founded in 2020, headquarted in Ireland, to provide a different offering in the BPO industry. Otonomee provides global premium customer support to innovative Brands in Healthtech, Fintech, E Commerce, SaaS & Facilities Management.

Otonomee's Founders and Senior Leadership Team had experienced firsthand the challenges in the traditional BPO industry. The pandemic (i.e. the adoption of remote work as viable working model) created an opportunity to build a new, vibrant business that solved those challenges for team members and for clients.

By leveraging Otonomee's remote working model, we provide premium Customer Experience with a high quality, flexible and entrepreneurial approach. Our Clients' share our commitment to great Customer Service by promoting a positive employee experience and sustainable & equitable future.

Otonomee is a purpose driven company and a Certified BCorp since 2023. This means that we are one of 9,000 companies globally verified to meet high standards of social and environmental performance, transparency, and accountability.

We encourage equality, diversity, and inclusion in the workplace, promoting dignity and respect for all. We welcome your unique talents and contributions, our inclusive culture inspires us to be curious, be bold and speak openly. We strive for an inclusive culture where we all can feel respected, valued, and connected -- Together we grow