Customer Service Manager (m/d/w)

Job Posting

Location:

• Hamburg Poolia Deutschland GmbH Jetzt bewerben

Summary

• Arbeitszeit: Vollzeit
• Typ: Festanstellung

Desired Skills & Knowledge

• MS Office
• Dienstleistungen
• Photovoltaik
• Ausbau
• Wirtschaft
• Kommunikation
• Technik
• Energie
• Kundenservice
• Verantwortungsvolle Arbeitsweise
• Wertschätzung

Our Services

• Parkplatz
• Vereinbarkeit Familie & Beruf
• Firmenticket
• Unbefristeter Arbeitsvertrag
• Flexible Arbeitszeiten
• Homeoffice
• Mitarbeiter-Events

Job Description

Your Tasks

• Central point of contact for all customer inquiries and ensuring smooth exchange on all services
• Holistic advice for existing customers on topics such as energy procurement, budget issues, green electricity, photovoltaics, or legal market changes
• Maintenance and expansion of customer relationships through regular meetings, digital meetings, and personal on-site visits
• Development of individual solutions with tangible added value for customers
• Ensuring and further developing contracts and agreements in close coordination with customers

Your Profile

For our client in the energy sector, we are looking for a communicative personality who, as a Customer Service Manager (m/f/d) in the Sales department, forms the central interface between customers and specialist departments. In this key role, you will ensure that a first conversation develops into a long-term partnership - and develop tailor-made solutions together with the customers. Those who enjoy conveying complex topics in an understandable way, developing individual strategies, and always keeping an overview will find the ideal opportunity here to take on responsibility and actively contribute to the success of a sustainably oriented company.

• Completed studies in economics, energy, technology, or a comparable commercial apprenticeship
• Several years of professional experience in customer management in the energy industry
• Professional, clear, and confident communication in spoken and written German
• Structured and solution-oriented approach, even in complex situations
• Confident use of digital tools, presentation techniques, and MS Office

We Offer You

Salary €45,000 - €52,000, You can look forward to the following with our client:

• Permanent employment contract
• Responsible and varied tasks in a dynamic, sustainably oriented environment
• Collegial working atmosphere with strong team cohesion and mutual support
• High appreciation and trust in your own work
• Flexible working time models for ideal work-life balance
• Regular team events to strengthen team spirit and for more enjoyment in everyday work
• Home office possibility
• Ergonomic office equipment
• Collective agreement
• Free parking spaces as well as the Deutschlandticket

Contact

Viktoria Gross hamburg@worksmart.de 49 403231079-0

Worksmart GmbH Niederlassung Hamburg Großer Burstah 44 20457 Hamburg

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Profile

Technical Requirements

• Demonstration skills, Energy technology, Clauses, Communication skills, Customer Relationship Management (CRM), Customer loyalty, Customer service, Microsoft Office, Partnerships, Photovoltaics, Service Delivery, Sales

Personal Skills

• Solution-oriented, Strategic thinking

Education Level

• Technical school/Vocational training Show more Show less

Application

Jetzt bewerben

Industry:

Employment agencies

Employer:

Poolia Deutschland GmbH

Address:

Poolia Deutschland GmbH Großer Burstah 20457 Hamburg

Benefits: MinSalary: 45000 MaxSalary: 52000 SalaryCurrency: EUR Remote Model: Hybrid Country Code: de