Senior ServiceNow Consultant mit Führungsverantwortung (m/w/d)

Your Responsibilities as Senior ServiceNow Consultant with Leadership Responsibility (m/f/d):

As a team leader and senior consultant (m/f/d) for ServiceNow, you will shape sustainable service processes and lead a dedicated team of ServiceNow consultants.

• Strategy Development and Process Design: Formulation and implementation of long-term service strategies, as well as the design and implementation of service processes in ServiceNow.
• Team Development and Leadership: Building and leading a high-performing team of ServiceNow consultants for the successful realization of service projects.
• Service Architecture and Integration: Taking on the role of service architect (m/f/d) to coordinate and integrate service applications, for example, by connecting ServiceNow with SAP and/or Salesforce.
• Networking of Business Departments: Promoting exchange and collaboration with the SAP and Salesforce business units.
• Development of New Consulting Approaches: Developing innovative concepts for future service projects.
• Customer Relationship Management: Supporting the development of new customer connections and the advancement of existing partnerships.

What You Bring as a Senior ServiceNow Consultant with Leadership Responsibility (m/f/d):

• A completed degree in Business Administration, (Business) Informatics, (Business) Engineering, or a comparable qualification.
• At least three years of experience in consulting with ServiceNow, ideally with a focus on Customer Service Management (CSM) or Field Service Management (FSM).
• Initial knowledge of SAP and/or Salesforce or similar customer service software is advantageous.
• Strong communication skills, a high degree of personal responsibility, and the ability to lead a team trustworthily and responsibly.
• High self-motivation, analytical thinking, confident demeanor, and convincing presentation skills.
• Results-oriented approach and a strong quality awareness in implementing service solutions for our customers.
• Very good German and English language skills, both written and spoken.
• Willingness to travel.

What We Offer You:

• A dynamic and ambitious work environment with a shared passion for customer service in a team that supports and inspires each other.
• Flexible working hours & possibility for mobile working (home office).
• Permanent employment contract and 30 days of vacation.
• Attractive salary and individual professional development opportunities, including a training budget for courses and certifications.
• Significant scope for design and space for your own ideas.
• Company events and voluntary after-work gatherings.
• Mobility budget.

About Us:

The SEC team is passionate about innovative solutions in customer service. We guide and support our clients in their transformation towards becoming a Service Enterprise. Our aspiration is always a holistic and solution-oriented consulting approach. This is where we make a difference. We overcome boundaries, break down silos, and offer an end-to-end consulting experience. We rely on technology from market leaders SAP, Salesforce, and ServiceNow. We place the utmost importance on the quality and sustainability of our solutions. The added value for our customers is our top priority. Your satisfaction is our highest award and our most important driver.

Next Steps:

• Simply upload your application documents (CV, university, and employment references) online and leave us your contact details.
• We will review your application promptly and get back to you as soon as possible – we promise.
• We will then schedule a personal meeting to discuss all the details.
• If you have any questions beforehand, feel free to contact us.

Does this sound good? Then apply now. We look forward to hearing from you!

SEC Service Enterprise Consulting