About Us\n\nWe offer full-service solutions for Atlassian products and develop software that promotes and improves team collaboration in companies.\n\n## Your Role: Customer Engagement Manager*\n\nAs a Customer Engagement Manager*, you will be responsible for the active development and expansion of long-term relationships with our license customers. You will shape the relationships with our license customers and directly contribute to their long-term success -- and thus to ours.\n\n### Your Responsibilities:\n\n* Proactive Customer Care: Actively develop the customer portfolio, process inbound leads, and implement small customer campaigns -- from new products and Marketplace apps to price promotions.\n* Collaboration with Atlassian: Maintain strategic alignment with Atlassian, participate in partner initiatives and sales campaigns, and confidently utilize the Partner Incentive Program.\n* Operations & Data Quality: Work closely with License Operations, License Engineering, Account Management, and Atlassian Partner Management, ensuring the quality of customer data, forecasts, and pipelines in the CRM.\n\nDepending on your focus, you will manage customers in the SMB, Mid-Market, or Enterprise & Strategic segments -- with clear emphasis on growth, co-selling, and strategic development.\n\n## Your Profile:\n\n* Experience in a customer-oriented environment, e.g., customer service, account management, or license sales.\n* Interest in sales, account management, and Atlassian partner training, with a desire for continuous professional development.\n* Very good German and confident communication skills in English.\n\n## What We Offer:\n\n* Professional Development: We will jointly determine what fits your current role, regardless of a fixed budget.\n* Agile Work Environment: Trust, personal responsibility, and co-determination.\n* Work-Life Balance: Flexible working hours and overtime policy, home office options.\n* RMV Job Ticket: For only 14.54 Euros per month!\n\n## Remote Model:\n\nHybrid\n\n## Country:\n\nGermany
