Kaufmännische*r Mitarbeiter*in in Remote als Student Success Manager*in im Bereich Data Science (w/m/d)

About this job

What we offer you

With us, you'll shape the future of further education. You can expect a modern, flexible environment where you can grow and drive innovation in digital transformation, AI, and automation.

We live New Work: remote first, transparent communication, working at eye level, and a diverse, appreciative team spirit.

What awaits you:

• Flexibility: 100% remote & up to 3 months per year from EU countries
• Fair Conditions: Attractive salary & modern technical equipment
• Fitness & Mobility: Wellpass & Business Bike
• Further Education: Udemy, internal training & recognized certifications
• Team Culture: Diverse, appreciative team & regular events

What drives us

Our mission: future-proof jobs for everyone -- with knowledge in IT, digitalization, and automation, regardless of personal background. Through further education in industry, software development & AI, clean tech, and logistics, we create new opportunities in a changing world of work.

We are the digital, flexible alternative to the traditional education system, preparing people for a secure future.

To strengthen our team, we are looking for an employee (m/f/d) in Student Success Management effective immediately.

Responsibilities

Your tasks

As a Student Success Manager (m/f/d) and organizational talent, you will not only ensure smooth, professional course progression but also serve as a crucial interface between our Teaching Team, Career Team, and our students. You will also always be available to support our course participants with advice, assistance, and empathy.

• Organization: You are our organizational talent and the first point of contact for a smooth, structured process regarding our course planning and execution. You act as a crucial interface between our Teaching & Career Team and our students.
• Customer Whisperer: You are the direct contact person for all new and existing students and proactively contribute to their successful course progression.
• Admin: You will handle general administrative tasks, order teaching materials, and assist our students with initial IT issues (e.g., IT equipment / hardware not working).
• Training Operations: You are responsible for student attendance & absences and for processing educational vouchers. You handle incoming inquiries from interested parties as well as contract creation and signing with our participants.

Qualifications

• You have successfully completed commercial training and/or have initial professional experience in customer service, reception/front office, or team assistance.
• You enjoy working with multimedia, have very good MS Office skills, and an interest in IT.
• You impress with your organizational talent and maintain an overview even in challenging situations.
• You excel with your communication skills and service orientation, and you address the needs of our students in a solution-oriented manner.
• You work very precisely, structured, and always act responsibly.
• You enrich the team with your confident demeanor and appropriate manner of expression.

Our Application Process

• Initial Get-to-Know-You with Michaela (HR), approx. 30 minutes
• Technical Interview with Lisa (Head of Service & Operations), approx. 45 minutes
• Case Study & Presentation with Lisa + Meet other Smarties, approx. 60 minutes

Become part of a dedicated team that trains skilled professionals for the future -- and find not just a job with us, but a place where you can actively shape the world of work of tomorrow.