Account Manager

Our Mission

Our Vision

Our Beliefs

What we are looking for?

• Must be disciplined to dedicate time to both high value Account Renewals as well as hunting New Business
• Strong in Pipeline creation and Upselling
• Fluent in English -- additional languages are a plus
• Exceptional comfort while speaking on the phone/ Video conference
• Exceptional communication, listening and presentation skills
• Persistent, optimistic & charismatic!
• 3+ years of SaaS Sales experience
• 1+ years of Event Industry experience
• History of achieving retention and growth targets

Responsibilities

• Being responsible for a set of defined accounts you will need to manage the administration of internal systems and the coordination of services efforts/deployment of resources to deliver to client goals
• Adoption and development of best practices for Account penetration and development will be a big part of this role as we seek to further understand how to retain and grow our current customer base
• Results both financial and leverage are critical to the success of this role. Reliable forecasting and deal transparency as well as reference case development and roadmap inputs will form part of the measures of success for performance assessment

Qualifications

• Own a defined set of client accounts in your given territory
• Develop and nurture relationships with senior stakeholders to renew and expand financial partnership
• Proactively engage with additional geographies, business units and divisions to identity and secure additional business
• Increase client satisfaction to 80% (with customer success team)
• Secure client portfolio and eliminate competitor threat

Hiring Process

• Screening Interview with a recruiter from our people team
• A remote exercise to demonstrate and assess your skills
• Manager review with your future reporting manager
• Leadership review with one of our department leaders
• Reference check conducted by our people team
• Offer

Swapcard's Values

• 🧠 Curious
• 👽 Open-minded
• ❤️ Human
• ✊ Resilient
• 🏅 Ambitious:

Benefits & Reasons To Join Swapcard

• International team with 40+ nationalities (more on the way!) 🌍
• Remote-first policy with headquarters in Paris 🗼
• Thriving startup with career growth opportunities 🪴
• Open-minded culture that appreciates differences 👽
• Feedback-driven, supportive & curious team with a DIY mindset 🤔 🛠
• Generous Paid Time Off to ensure you have time for what matters most ❤️🏡
• Remote perks designed to optimize your working experience 🎁
• In-person social gatherings to celebrate our achievements 🏝️
• 100% of your health insurance contribution paid by Swapcard 🏥
• Work-from-home budget (one-off contribution for equipment in addition to your initial equipment setup) 🖇️
• Co-working space budget to support remote work in professional environments 💼
• Learning budget to help you develop new and existing skills 🤓
• Mental health care initiatives to support your well-being 🧘

Equal Opportunity

Benefits: Paid Holidays MinSalary: MaxSalary: SalaryCurrency: EUR Remote Model: Remote