Responsibilities

Lead Field Support Operations across multiple sites: coordinate onsite support staff, prioritize tasks, and ensure timely issue resolution
Deliver Hands-On Technical Support: hardware setup, break/fix, AV systems, networking, and peripheral troubleshooting
Improve Support Processes: define IT Onsite support process by documenting SOPs, building knowledge base content, and streamlining onsite workflows for efficiency
Asset & Inventory Management: oversee IT hardware lifecycle, stock levels, site logistics, and tool availability
Own SLAs & Escalations: manage support queues, prioritize critical issues, and drive resolution in coordination with remote and backend teams
Hardware Procurement: Support our Market Basket project for EMEA to define process and workflow for our End-users hardware ordering

Requirements

Must have:

5 years in IT support, with at least 2 years leading field or onsite teams
Strong technical know-how: laptops/desktops, printers, M365, AD, VPN, LAN/Wi-Fi, mobile devices
Hands-on AV support experience (meeting rooms, hybrid setups, Modern Workplace, conferencing tools)
Familiarity with ITSM tools (e.g., ServiceNow) and ITIL principles
Excellent communication, organization, and stakeholder management skills

Company

At Sysmex Europe SE, we are dedicated to providing essential products that help people globally on their healthcare journey. This role of Team Lead (f/m/x) Field Onsite IT Support places you at the core of our IT operations, driving service excellence while advancing your leadership and technical career in a dynamic, international environment. We offer an appreciative work atmosphere, flexible working arrangements, comprehensive benefits including health and wellbeing programs, and opportunities for social responsibility initiatives. Please note this position requires an on-site presence for at least four days a week, with a commitment to fostering an inclusive and caring team culture.

Benefits:

Appreciative work atmosphere
Flexible working arrangements
Comprehensive benefits including health and wellbeing programs
Opportunities for social responsibility initiatives

Salary:

Min: 47000 EUR
Max: Not specified

Team Lead (f/m/x) Onsite IT Support