Field Service Engineer II

Work Schedule

Environmental Conditions

Key Responsibilities

• Support our customers by providing troubleshooting, installation, Preventative Maintenance (PM), repair services, verification and qualification services in a professional and timely manner.
• Perform commissioning and qualification of equipment by implementing Site Acceptance Test (SAT) and Installation/Operational Qualification (IQ/OQ) Protocols.
• Collaborate with internal partners to resolve customer issues and improve processes.
• Provide basic product training and technical assistance on our instrumentation to our customers and internal Sales team.
• Report all activities on Sales Force Service desk, providing customer feedback to management, hardware and software groups.
• Aid in optimizing revenue and new product development opportunities; Assist in demonstration of our products to potential customers.
• Maintain technical competency by attending trainings, employee meetings and remaining up to speed on new products, markets, customers and competitors.

Requirements

• A degree in Mechanical, Electrical or Software Engineering (or similar), or equivalent work experience and knowledge.
• Delta V or other control software experience preferred.
• Some experience with Single Use Technology (upstream and/or downstream) preferred.
• Commissioning and Qualifications (C&Q) experience in facility, equipment or utilities.
• Knowledge of Corrective Action and Preventive Action (CAPA), change control, deviations management and document management systems.
• Any experience with in the Field Service, Lab Maintenance or Calibration Engineering roles working with IVD instrumentation or medical devices of interest.
• Comfortable working in a customer-facing role, with a customer centric approach.
• Proficient in English (crucial); additional Nordic languages a plus.
• A valid Driver's Licence (required).
• Willing and able to travel extensively, sometimes at short notice (crucial).
• Self-sufficient; comfortable working independently; logical approach in setting work priorities.

Position Details

• Salary Currency: EUR
• Remote Model: Field