Senior Technical Support Engineer, Trilogy (Remote) - $60,000/year USD

Senior Technical Support Engineer, Trilogy (Remote) - $60,000/year USD

What You Will Be Doing

• Cracking the toughest technical puzzles that even our advanced AI can't solve.
• Elevating our AI capabilities by bridging knowledge gaps and improving system intelligence.
• Delivering solutions that become tomorrow's AI-powered automated responses.

What You Won't Be Doing

• Enjoying a leisurely onboarding process - we expect mastery of multiple products within your first month.
• Running to management for solutions - this role demands self-sufficiency and independent problem-solving prowess.

Senior Technical Support Engineer Key Responsibilities

• Masterfully handling complex technical challenges that push beyond current AI limitations.
• Contributing to the continuous evolution of our AI support system.
• Delivering solutions that set new standards in enterprise software support.

Basic Requirements

• Geographic requirement: Must be located in the Americas (North or South).
• Professional background: 4+ years of battle-tested experience in technical support or engineering.
• AI expertise: Advanced command of generative AI tools, including workflow automation and custom GPT development (basic prompt engineering won't cut it).
• Self-reliance: Proven ability to overcome obstacles independently.
• Learning agility: Capacity to master new technologies and concepts rapidly.