Mitarbeiter Customer Care - Backoffice in Vollzeit oder Teilzeit (all genders)

About VEXCASH AG\nVEXCASH AG is Germany's leading online provider of short-term loans, offering customers a quick and uncomplicated bridge until their next payday. With 800,000 customers, we provide financial liquidity without long-term commitment through innovation.\n\nWe are looking for colleagues to actively support our success.\n\nDo you seek varied tasks? Do you love challenges? Are you reliable and precise? Then we are looking for you!\n\nDo you have experience in customer service? Is customer satisfaction paramount in your work? Are you looking for a challenge in an innovative company with goal-oriented colleagues who embody a hands-on mentality? Then we are looking for you!\n\n## Responsibilities\n\n* Independent consultation of our customers via phone, chat, and email regarding all their concerns\n* Explanation of our product portfolio\n* Derivation of holistic improvement potentials from customer feedback\n* Review of credit applications and proactive requests for missing documents\n* Support in building and further developing the best customer support in the FinTech industry\n\n## Qualifications\n\n* Experience in customer interaction, e.g., from previous roles in Customer Service, Gastronomy, Hospitality, or Retail\n* Empathetic, open, communicative, and a team player\n* Proactive and initiative-driven approach to tasks\n* Organizational talent, solution-oriented, and a hands-on mentality\n* Precise and careful work ethic\n* Structured approach, analytical thinking, and high service orientation\n* Fluent and eloquent in German; English is a plus but not mandatory\n* Proficient in MS Office programs and general PC skills\n* Solution-oriented mindset and willingness to contact potential customers\n\n## Benefits\n\n* Modern and contemporary working conditions\n* Fair compensation\n* Currently offering 100% Deutschlandticket\n* Currently offering Urban Sports membership\n* Comprehensive onboarding\n* Fresh fruit baskets, cold and warm beverages\n* International environment in a dynamic, dedicated, and collegial team\n* Office located directly at Berlin's main train station in a co-working style\n* Home office options available\n* Personal and professional development opportunities\n* Secure employment in a company with a continuous success story since its founding in 2011\n\nDo you see yourself in this role? Do you feel addressed? Apply now - hesitation is your own fault! We look forward to hearing from you!