Projekt-/Quality Manager (m/w/d) im Customer Support

About the Role

walter services GmbH is seeking a Project/Quality Manager (m/w/d) for Customer Support. You will work closely with project and quality management teams and client representatives to ensure the smooth operation of service processes for a leading electronics manufacturer's online shop.

Working Hours: Monday-Friday, 9 AM - 6 PM. 100% remote work is possible.

What We Offer

• Permanent Contract: A stable employment contract with opportunities for career development in various areas.
• Teamwork: A great team with a passion for work and strong camaraderie.
• Growth: We believe in continuous growth through an openly practiced feedback culture.
• Flexibility: Work from our office, remotely, or in a hybrid model to fit your life.

We value cultural diversity, social openness, and equal opportunities, fostering a tolerant and appreciative work environment.

Your Responsibilities

• Planning, steering, and independently implementing predominantly digital projects.
• Ensuring quality and goal achievement in all ongoing projects.
• Measuring service quality, identifying areas for improvement, and developing suitable measures in close coordination with relevant departments.
• Analyzing and optimizing support processes, the customer journey, the e-commerce presence, and the ticketing system.

Your Profile

• Completed university degree or comparable education (e.g., in Communications, Digital Business, Project Management, Humanities, Customer Service Support).
• Initial experience in project management.
• Independent work style and hands-on mentality.
• Excellent German language skills (written and spoken, C2) and very good English skills.

Interested? Apply now as a Project/Quality Manager (m/w/d) and upload your documents.

Have questions? Our HR department is available at 069 96758000.