Desk-Based Account Manager DE/CH/AT (m/w/d)

Desk-Based Account Manager DE/CH/AT (m/w/d)

Location:

• Berga-Wünschendorf

Summary

• Working Hours: Full-time
• Type: Permanent position
• Qualification Level: Activities with various qualification levels B - various qualifications.

Desired Skills & Knowledge

• Sales Management
• CRM System
• Account Management
• Cloud
• Marketing
• Outbound
• Salesforce
• Sales
• Customer Contact
• Organization
• Sales Management
• Optimization
• Customer Service
• Time Management
• Housing Law
• B2B
• German
• Openness
• Responsible Work Ethic
• Friendly Demeanor
• Teamwork
• Communication Skills
• Independent Work Ethic
• Reliability
• Commitment
• Customer Focus
• Structured Work Ethic

Our Benefits

• Training opportunities
• Sports activities
• Preventive health check-ups
• Company pension scheme
• Employee discounts
• Home office
• Employee events

Job Description

Your Responsibilities

As a Desk-Based Account Manager, you will be responsible for the support and further development of a portfolio of small existing customers as well as acquiring new prospects through structured sales activities and product-specific campaigns.

The focus is on efficient, scalable sales management from the desk: regular customer contact, identification of upsell and cross-sell potential, and targeted approach to new customers. You will act as a competent contact person for our customers and position WTG as a trustworthy solution provider.

YOUR RESPONSIBILITIES

• Support & Development of Existing Customers
• Responsibility for a defined portfolio of small and medium-sized existing customers
• Regular support via telephone, video calls, and digital touchpoints
• Identification of needs and up- and cross-selling potentials
• Ensuring customer satisfaction, loyalty, and repeat purchase rates
• Maintenance of all customer activities in the CRM system
• New Customer Acquisition & Prospecting
• Active approach and qualification of new prospects (Inbound & Outbound)
• Execution of structured follow-ups and lead nurturing activities
• Building and maintaining a continuous, qualified sales pipeline
• Close collaboration with Marketing on campaigns and lead handovers
• Campaigns & Product Focus
• Execution and follow-up of product-specific sales campaigns
• Targeted marketing of defined WTG solutions and services
• Translating product and service offerings into clear customer benefits
• Feedback loops with Marketing, Portfolio, and Sales for campaign optimization
• Internal Collaboration
• Close coordination with Inside Sales, Marketing, Portfolio, and Pre-Sales
• Support in quotation processes and preparation for closing deals
• Ensuring efficient, standardized sales processes

Your Profile

• Experience in B2B sales, inside sales, or account management, ideally in the IT, Cloud, UC, or Managed Services environment
• Enjoyment of structured customer support, prospecting, and campaign work
• Strong communication skills - confident on the phone and in virtual customer contact
• Basic understanding of Cloud, IT, or Managed Services solutions
• Proficient use of CRM systems (e.g., Salesforce)
• Independent, structured, and results-oriented work ethic
• Personally, you convince with customer focus and a friendly, reliable demeanor
• High self-motivation and enjoyment of active sales
• Team spirit and openness to feedback and further development
• Structure, reliability, and good time management
• Languages: Native German speaker

We Offer You

• A key role with high visibility within the organization and direct influence on marketing and sales management in the DACH market
• A flexible working time model with a home office option
• Flat hierarchies and an open communication culture that ensures an innovative working atmosphere
• Individual training opportunities
• Fair remuneration and a company pension scheme
• Delicious coffee, fruit, and drinks for free, employee discounts, and great cross-location team events
• Our supplementary company health insurance covers many costs for extended preventive check-ups, dental treatments, and necessary medicines, healing, and assistive devices
• Are you active in sports? Through a subsidized membership with Urban Sports and/or Hansefit, we support your health and well-being even after work with diverse sports offerings
• And last but not least: You are part of the great WTG team from day one!

Contact

• If you have any questions about this vacancy, please do not hesitate to contact us at any time. Your contact person is Hanna Molderings: Phone +49 30 921056 453 | hanna.molderings@wtg.com
• INTERESTED?
• Then send us your meaningful application documents stating your earliest possible start date and your salary expectations to bewerber@wtg.com or apply directly via the application form below.
• WE LOOK FORWARD TO HEARING FROM YOU!

Professional Requirements

• Outsourcing, Cloud Computing, Customer Relationship Management (CRM), Customer Loyalty, Customer Service, Customer Communication, Marketing, Value Added Tax, Microsoft Office, Employee Benefits, RFPs, Salesforce.Com, Sales, Time Management

Personal Skills

• Self-Motivation, Communication, Solution-Oriented, Trustworthy

Education

• Bachelor

Language Skills

• German

Application

Apply Now

Industry:

Industrial / Technology

Employer:

Wtg

Address:

Wtg Rosnerstr 8 48155 Munster

Benefits:

• Training opportunities
• Sports activities
• Preventive health examinations
• Company pension scheme
• Employee discounts
• Home office
• Employee events
• Supplementary company health insurance
• Subsidized sports memberships (Urban Sports/Hansefit)

Remote Model:

Hybrid

Country Code:

de