Manager Tech Operations (all genders)

THE ROLE & THE TEAM

Partner Tech is one of the core departments in Zalando. Our goal is to empower and excite our Partners with simple, scalable, frictionless, and intuitive technology solutions making Zalando the preferred e-commerce channel for brands and retailers.

At Tech Operations, we act as a bridge between Partner Tech and various functions within Partner Platform and beyond to enhance the platform experience for both internal stakeholders and external partners by providing advanced technical support, generating valuable insights, offering tech consulting services, and optimising operational processes within Partner Tech.

Within the Tech Operations team, we provide support to maintain active, error-free dataflows. We consult on the development of systems used in the B2B processes based on commercial needs. Our team collaborates with key stakeholders on digital integration strategies and supports Product Management with data-driven product and process improvements.

As a Manager Tech Operations, you will drive significant value by delivering solutions to tech challenges our stakeholders may encounter while using our platform in the commercial business. You will also contribute to solving high-complexity problems by providing input for process and application improvements, working closely with a broad network of stakeholders, including engineering, product, commercial, and operations teams.

INCLUSIVE BY DESIGN

At Zalando, our vision is to be the leading pan-European ecosystem for fashion and lifestyle e-commerce - one that is inclusive by design. We only assess candidates based on qualifications, merit, and business needs. We welcome applications from people of all gender identities, sexual orientations, personal expressions, racial identities, ethnicities, religious beliefs, and disability statuses. We only want to know why you're great for this role, so please avoid including your picture, age, and marital status in your CV as well.

We want to provide you with a great candidate experience. Please feel free to inform us of any accommodations you may need, so we can best support and assist you throughout the hiring process.

do.BETTER - our diversity & inclusion strategy: https://jobs.zalando.com/en/our-culture/diversity-and-inclusion

WHAT WE'D LOVE YOU TO DO (AND LOVE DOING)

• You will provide tech knowledge support and consulting with focus on various API integrations, data flows and tech processes.
• You will investigate technical issues in the scope of brand integrations, article onboarding and order flows by using multiple systems, logs and SQL queries.
• You will provide actionable, data-driven insights to Engineering and Product teams, closely collaborate with them to ensure operational issues are factored into external documentation and product development plans.
• You will build trust and handle communication with product users by providing guidance, prioritising support requests, technical incidents, escalations and setting expectations while maintaining a close and positive relationship.
• You will increase internal team efficiency by maintaining internal and external technical documentation.

WE'D LOVE TO MEET YOU IF

• You have previous experience in technical issue investigation and consulting in the scope of advanced API and software development.
• You are advanced in SQL and have some knowledge in Python.
• You are a self-starter who excels at navigating ambiguity, thinks strategically, and is proactive in finding solutions also under time pressure.
• You have a track record of driving results in a fast-paced, collaborative and cross-functional environment.
• You are user-focused and strive to provide excellent support and service - going the extra mile for our users is what we are proud of.
• You have experience in product and process improvement. Basic knowledge of project management is a plus.

If you think you have what it takes, we encourage you to apply even if you don't meet every single requirement. You may just be the right candidate for this or other roles!

OUR OFFER

Zalando provides a range of benefits, here's an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.

• Employee shares program
• 40% off fashion and beauty products sold and shipped by Zalando, 30% off Lounge by Zalando, discounts from external partners
• 2 paid volunteering days a year
• Hybrid working model with up to 60% remote per week, actual practice is up to each team to best support their collaboration
• Work from abroad for up to 30 working days a year
• 27 days of vacation a year to start for full-time employees
• Relocation assistance available (subject to prior agreement)
• Family services, including counseling and support
• Health and wellbeing options (including Wellhub, formerly Gympass)
• Mental health support and coaching available
• Drive your development through our training platform and biannual peer-to-peer review