IT Technical Consultant - Operations (Remote)

IT Technical Consultant - Operations (Remote)

Key Responsibilities

• Engage with prospects and customers (both online and on-site) to understand business and technical needs.
• Deliver product presentations, technical demos, and proof-of-concepts tailored to client environments.
• Translate business requirements into tailored ManageEngine Network monitoring solutions, server & application performance monitoring solutions & Digital Experience Monitoring solutions.
• Collaborate with Sales and Account Managers to drive solution alignment and deal closure.
• Respond to RFPs, RFIs, and other technical documentation.
• Stay updated with product developments, features, and roadmaps & Provide feedback to product teams for continual improvement.
• Customer Success: Work closely with customers to understand their Business service performance challenges and implement tailored solutions using ManageEngine products.
• Represent ManageEngine at industry events, user groups, and conferences to showcase our solutions.

Requirements

• 5 to 8 years of proven experience in areas such as OpenTelemetry standards, distributed systems, AI/ML-driven performance bottleneck detection, Docker and containerization technologies, and network infrastructure management (implementation, configuration, or pre-sales).
• Strong communication and presentation abilities along with fluency in German.
• Ability to handle customer objections and technical queries confidently.
• Analytical mindset with strong problem-solving abilities.
• Hands-on experience with comparable tools such as Dynatrace, AppDynamics, Solar winds, Datadog, Grafana, New relic, PRTG, AWS CloudWatch, Azure Monitor, or Google Cloud Operations tools or equivalent platforms is required.
• Certifications around Cloud Architect Certifications (AWS, Azure, GCP), SRE certifications, CCNA,CCNP certifications could be a value add.

Benefits

• Competitive salary package aligned with the candidate's qualifications, experience, and the market value of the role.
• Continuous training and professional development opportunities.
• Supportive and inclusive team and colleagues.
• Clear development plan in the short, medium, and long run.
• Participation in coaching and mentoring schemes.
• Opportunity to work with a global team and contribute to the growth of a leading technology company.