Technischer IT-Support Specialist (m/w/d) – Homeoffice – 100 % Remote (IT-Kundenbetreuer/in)

About Us

We are an innovative company in IT services for the healthcare sector, developing solutions that make the digital infrastructure in medical facilities more efficient, secure, and future-proof.

Your Role

To strengthen our team, we are immediately looking for a Technical Support Specialist (m/f/d) working from home.

Your Responsibilities:

• You are the first point of contact for all technical issues of our customers.
• You answer customer questions via phone and email and provide practical assistance with our software.
• You analyze system malfunctions, perform error diagnostics, and resolve technical problems.
• You ensure the functionality and interoperability of systems according to the requirements of the healthcare sector.
• You administer server, network, and database systems, considering the special requirements in the medical field.
• You support the implementation and commissioning of software solutions for medical applications.

Your Profile:

• Sound knowledge in network technologies (LAN/WAN), server administration (Windows Active Directory/Linux), and virtualization (VMWare, Proxmox).
• Initial experience in technical support or customer service.
• Structured, solution-oriented, and independent way of working.
• Quick comprehension, willingness to learn, and analytical thinking skills.
• Friendly, professional demeanor and appreciative communication.
• Enjoy working in a small company with flat hierarchies.
• Very good German language skills (at least C1 level).
• Knowledge in the area of medical practice software, medical technology, or healthcare is an advantage.

Our Offer:

• Secure job, permanent contract -- work with us for the future.
• Stability meets purpose -- a crisis-proof job in an industry that truly makes a difference.
• Interested in further development? We support you with individual training opportunities.
• Modern work environment -- ergonomic workplace in an open, well-equipped office.
• Team spirit included -- appreciative collaboration, flat hierarchies, and regular company events.
• Shape things instead of just following along -- contribute your own ideas and actively shape digitalization in healthcare.
• Cycle to work? No problem -- we offer company bike leasing.
• Staying fit made easy -- we subsidize your gym membership.
• More time for you -- look forward to 30 days of vacation per year -- additionally, December 24th and 31st are non-working holidays.

Ready for the next step? We look forward to receiving your brief application!

Still have questions? Feel free to email us at bewerbung@abasoft.de.