IT Support Engineer / Technical Analyst WinGuard (m/w/d)

About Us

Advancis Software & Services GmbH, headquartered in Langen, has been successfully developing software solutions for over 30 years. As a globally active company, we are the market leader in security technology and building automation. Our software is used in over 80 countries for visualization and control in a wide variety of areas.

As an employee, you will quickly grow into a responsible position with us and have the opportunity to contribute to the shaping of our products and the company.

Why Us?

• Modern, attractive work environment
• An open and dynamic corporate culture
• Exciting tasks in a highly motivated team
• Diverse development perspectives, promotion of professional and personal qualifications
• An attractive remuneration package with a share in the company's success
• Flexible working hours
• Company health and pension insurance
• Benefits such as fitness, massage, yoga, JobRad

Your Responsibilities

As a Technical Analyst, you are key to solutions for international partners, national subsidiaries, and large OEM customers facing complex challenges. This goes beyond typical support; you act as an internal contact for the service team, contributing your expertise.

• Debug and resolve complex customer requirements through comprehensive log analysis or directly with our integrators in remote sessions (e.g., via TeamViewer).
• Act as an interface between service and development to ensure technical challenges are resolved efficiently.
• Communicate with our partners and manufacturers of subsystems connected to WinGuard.
• Independently build expert knowledge based on comprehensive existing resources.
• Precisely document solutions to share knowledge within the team and prevent future problems.
• Working in an international environment where your expertise directly influences our customers' success is a given for you.

Your Profile

• Completed apprenticeship in the IT sector or a technical degree (e.g., Computer Science, Business Informatics) or comparable qualification.
• Very good and broad basic IT knowledge across all relevant areas, such as network technology, protocols (e.g., http/s), public key infrastructures (PKI), Microsoft operating systems (Server / Client), virtualization, and security.
• Good knowledge of network architecture and distributed IT systems.
• Basic knowledge of programming or scripting languages.
• Experience in technical support and communication with partners and end customers.
• Analytical thinking, customer orientation, and the ability to keep a cool head under pressure.
• Very good German and English skills, both written and spoken, for smooth international collaboration.

Benefits: Accessibility, company canteen, coaching, company pension, fitness, flexible working hours, good public transport links, company events, parking, sports activities, balcony.

Salary

• Minimum Salary: 45000 EUR

Work Model

• Hybrid

Location

• Germany