Account Manager

bei Akeneo

Remote
Customer Service
Business Development
Sales
Environmental

Beschäftigungsart:

Gleitzeit
Vollzeit
Feiertagsarbeit

Fähigkeiten:

Jira
Github
Akeneo
Float
Slack
Veröffentlicht am:
Bewerbungsfrist:

Job Description

  • Upsell and Cross-Sell Opportunities: Spot and seize upsell and cross-sell opportunities to maximize account value and align with customer needs.
  • Strategic Account Planning: Develop and execute strategic account plans to secure long-term partnerships with key Mid-Market and Enterprise customers.
  • Customer Relationship Management: Build and nurture trusted relationships with decision-makers and C-levels, ensuring customer satisfaction.
  • Contract negotiation: Lead contract discussions, managing terms, pricing and legal negotiations while balancing customer retention with revenue growth goals.
  • Forecasting and reporting: Use data to maintain accurate forecasts, identify risks, and uncover opportunities.
  • Risk mitigation: Proactively address customer challenges to prevent churn and escalate critical issues to senior management when needed to ensure timely resolution.

Qualifications

  • You have proven experience in Account Management or as a Customer Success Manager, managing upsell and cross-sell opportunities in the mid-market and enterprise segments in the B2B SaaS industry.
  • You have a proven track record in expanding business across business units of a given group.
  • You have experience leading contract negotiations.
  • You have strong analytical skills and use data (customer data, product usage, etc.) to build strategies and make decisions.
  • You are familiar with the e-commerce and martech space.
  • You speak English and German fluently.

Life at Akeneo

Culture

General

Time off

Health & Wellness

Equipment

Professional Development

Perks & Discounts

Corporate Responsibility

Interview process

  • Say hi! If your application has caught our attention, you will receive an invitation to a 30-minute conversation with one of our Talent Partners, where you'll learn more about the role and about Akeneo.
  • Meet the VP of Sales, your future manager! This 45-60 minute interview will allow you to go in more depth into what the role entails and discuss your experience and skills.
  • Meet the Director of Customer Success! As an Account Manager, you'll closely work with the Customer Success team.
  • It's time to pitch! The last interview will consist of a short presentation to evaluate your ability to pitch in front of a customer.

Benefits

  • Paid Holidays

Salary

  • Currency: EUR
  • Minimum Salary: Not specified
  • Maximum Salary: Not specified

Remote Model

  • Hybrid