Account Manager
bei Akeneo
Remote
Customer Service
Business Development
Sales
Environmental
Beschäftigungsart:
Gleitzeit
Vollzeit
Feiertagsarbeit
Fähigkeiten:
Jira
Github
Akeneo
Float
Slack
Veröffentlicht am:
Bewerbungsfrist:
Job Description
- Upsell and Cross-Sell Opportunities: Spot and seize upsell and cross-sell opportunities to maximize account value and align with customer needs.
- Strategic Account Planning: Develop and execute strategic account plans to secure long-term partnerships with key Mid-Market and Enterprise customers.
- Customer Relationship Management: Build and nurture trusted relationships with decision-makers and C-levels, ensuring customer satisfaction.
- Contract negotiation: Lead contract discussions, managing terms, pricing and legal negotiations while balancing customer retention with revenue growth goals.
- Forecasting and reporting: Use data to maintain accurate forecasts, identify risks, and uncover opportunities.
- Risk mitigation: Proactively address customer challenges to prevent churn and escalate critical issues to senior management when needed to ensure timely resolution.
Qualifications
- You have proven experience in Account Management or as a Customer Success Manager, managing upsell and cross-sell opportunities in the mid-market and enterprise segments in the B2B SaaS industry.
- You have a proven track record in expanding business across business units of a given group.
- You have experience leading contract negotiations.
- You have strong analytical skills and use data (customer data, product usage, etc.) to build strategies and make decisions.
- You are familiar with the e-commerce and martech space.
- You speak English and German fluently.
Life at Akeneo
Culture
General
Time off
Health & Wellness
Equipment
Professional Development
Perks & Discounts
Corporate Responsibility
Interview process
- Say hi! If your application has caught our attention, you will receive an invitation to a 30-minute conversation with one of our Talent Partners, where you'll learn more about the role and about Akeneo.
- Meet the VP of Sales, your future manager! This 45-60 minute interview will allow you to go in more depth into what the role entails and discuss your experience and skills.
- Meet the Director of Customer Success! As an Account Manager, you'll closely work with the Customer Success team.
- It's time to pitch! The last interview will consist of a short presentation to evaluate your ability to pitch in front of a customer.
Benefits
- Paid Holidays
Salary
- Currency: EUR
- Minimum Salary: Not specified
- Maximum Salary: Not specified
Remote Model
- Hybrid
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