Account Manager

Job Description

• Upsell and Cross-Sell Opportunities: Spot and seize upsell and cross-sell opportunities to maximize account value and align with customer needs.
• Strategic Account Planning: Develop and execute strategic account plans to secure long-term partnerships with key Mid-Market and Enterprise customers.
• Customer Relationship Management: Build and nurture trusted relationships with decision-makers and C-levels, ensuring customer satisfaction.
• Contract negotiation: Lead contract discussions, managing terms, pricing and legal negotiations while balancing customer retention with revenue growth goals.
• Forecasting and reporting: Use data to maintain accurate forecasts, identify risks, and uncover opportunities.
• Risk mitigation: Proactively address customer challenges to prevent churn and escalate critical issues to senior management when needed to ensure timely resolution.

Qualifications

• You have proven experience in Account Management or as a Customer Success Manager, managing upsell and cross-sell opportunities in the mid-market and enterprise segments in the B2B SaaS industry.
• You have a proven track record in expanding business across business units of a given group.
• You have experience leading contract negotiations.
• You have strong analytical skills and use data (customer data, product usage, etc.) to build strategies and make decisions.
• You are familiar with the e-commerce and martech space.
• You speak English and German fluently.

Life at Akeneo

Culture

General

Time off

Health & Wellness

Equipment

Professional Development

Perks & Discounts

Corporate Responsibility

Interview process

• Say hi! If your application has caught our attention, you will receive an invitation to a 30-minute conversation with one of our Talent Partners, where you'll learn more about the role and about Akeneo.
• Meet the VP of Sales, your future manager! This 45-60 minute interview will allow you to go in more depth into what the role entails and discuss your experience and skills.
• Meet the Director of Customer Success! As an Account Manager, you'll closely work with the Customer Success team.
• It's time to pitch! The last interview will consist of a short presentation to evaluate your ability to pitch in front of a customer.

Benefits

• Paid Holidays

Salary

• Currency: EUR
• Minimum Salary: Not specified
• Maximum Salary: Not specified

Remote Model

• Hybrid