Stellenbeschreibung
THE ROLE
As an Account Manager at Alpas you will be the primary driver of value for your accounts: managing relationships, ensuring excellent customer support, and helping customers achieve measurable outcomes that drive retention and growth.
What We Offer
- Working in a fast-paced environment with challenging tasks (zero-boredom-guarantee)
- High ownership and responsibility to manage your own projects
- Rapid development with a steep learning curve
- Awesome team events and an inclusive company culture with a diverse team
- A hybrid work environment and a nice office in Berlin, Prenzlauer Berg
Your Responsibilities
- Own a portfolio of mid-market B2B customers to drive adoption, retention and expansion
- Build trusted relationships with key stakeholders (executive sponsors and operational users)
- Run scalable onboarding programs that shorten Time-to-Value and accelerate product adoption
- Create and execute standardized Success Plans tied to customer goals and measurable KPIs (e.g., adoption, usage, renewal)
- Use product and usage data to identify churn risk and upsell/cross-sell opportunities - translate insights into clear, actionable plans
- Monitor customer health (usage, engagement, support trends) and proactively mitigate risks
- Communicate customer needs and product feedback to Product Management - act as the Voice of the Customer
- Improve Account Management playbooks and processes to enable consistent, scalable outcomes across the team
Your Experience
- 3 years of Account Management in a B2B SaaS environment with proven results in retention and expansion
- Track record of managing multiple mid-market accounts and delivering measurable outcomes
- Strong stakeholder management and project management skills - able to influence at executive and operational levels
- Comfortable working with CRM, customer-success and analytics tools (experience translating data into action)
- Native-level German and fluent English
- Nice to have: experience in procurement, supply-chain management or procurement tech startups
- Affinity for tech and data-driven decision making
About Us
Alpas is proud to be an equal-opportunity employer. We view diversity as a moral imperative and competitive advantage. We are committed to equal employment opportunities regardless of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you have a disability or special need that requires accommodation, please let us know.
What We Value
- Honest, fast, and open collaboration as well as strong communication skills
- Resourceful self-starters who hold themselves to high standards, have attention to detail, are intrinsically motivated & eager to learn on a daily basis
- Proactive hands-on working style with passion for customer-facing tasks
- Team members who are excited about our mission & tech
- If you're thrilled to have a business impact and like the startup spirit, we'd love to talk to you!
Benefits
- Team Events
