First-Level-Supporter (m/w/d)

About this job

First-Level-Supporter (m/w/d) Referenz 12-229584

We are looking for dedicated support in the field of IT Support for our renowned client from the IT security industry based in the heart of Berlin . Would you like to contribute your technical skills in an innovative environment , are you service-oriented , and do you have a high willingness to learn to familiarize yourself with new subject areas ? Then apply now for a permanent position as a First-Level Supporter (m/f/d) through personnel placement.

Your Benefits:

• Permanent employment with our client
• Annual salary of up to 42,000 Euros
• Flexible working hours and up to 40% home office after familiarization
• Modernly equipped, ergonomic workplaces
• Very good public transport connections
• Company pension plan and supplementary health insurance

Your Responsibilities:

• First point of contact for customers and partners via phone and email
• Processing of fault reports in first-level support and taking over selected second-level tasks after appropriate training
• Documentation of customer concerns in the ticket system and forwarding to the responsible departments
• Creation and maintenance of knowledge base articles and other information sources
• Support of quality assurance and the development department through bug reporting and test tasks

Your Profile:

• Successfully completed training in the IT field or a comparable qualification
• Enthusiasm for IT topics and network technologies
• Ideally, initial experience in IT support, network management, and working with Linux Debian
• Enjoy customer contact and pronounced service orientation
• Very good German and English skills, both written and spoken

Further Details:

• Contract Type: Personnel placement, (40 hours/week)
• Industry: Information Technology
• Career Level: Entry Level
• Home Office Option

Amadeus Fire is your specialized personnel service provider in the commercial and IT sectors. With over 20 locations nationwide, we help professionals and managers find new career challenges every day.

Your Advantages in Working with Amadeus Fire:

• Apply easily without a cover letter
• Personal support and coaching
• One application, numerous opportunities
• 35 years of experience
• 100% free for applicants

For initial confidential contact, Mario Romano (Tel +49 (0) 30 278954-277 ) is available. We look forward to your application via the online form or by email, stating the reference number 12-229584, to: it.berlin@amadeus-fire.de.

Amadeus Fire AG Berlin Branch Hedwig-Dohm-Straße 6 10829 Berlin