Head of Subscription Management Germany and Austria (m/w/d)

Head of Subscription Management Germany and Austria (m/w/d)

Location:

• Schwabach Apollo-Optik GmbH & Co. KG Apply now

Summary

• Working Hours: Full-time
• Type: Permanent position

Desired Skills & Knowledge

• Nutrition
• CRM System
• Marketing
• Billing
• Accident Insurance
• Project Management
• Mobile App
• Optimization
• Communication
• Management
• Customer Journey
• Analytical Thinking
• Flexibility
• Reliability
• Commitment
• Resilience

Our Benefits

• Company bicycle scheme
• Health promotion
• Employee discounts
• Accident insurance
• Training measures
• Company pension scheme
• Employee discounts
• Flexible working hours
• Home office
• Additional vacation days
• Coaching

Job Description

Your Responsibilities

As Head of Subscription Management Germany and Austria (m/w/d), you will be responsible for the development, advancement, and growth of our subscription business in Germany and Austria. You will define the vision, manage the strategic direction, and lead a high-performing team of five experts. Your goal: a simple, reliable, and scalable subscription experience across all stores and digital touchpoints.

Manage Strategy & Business Success

• Development of the vision, goals, and roadmap for the subscription business.
• Clear prioritization and consistent implementation to increase subscriber numbers, retention, revenue, and margins.

Lead a High-Performing Team

• Leadership, coaching, and development of a motivated team.
• Creation of optimal framework conditions, clear target specifications, and removal of obstacles.

Manage Systems & Changes

• Translation of business requirements into system requirements (e.g., Billing/Subscription, CRM, POS).
• Management of releases, tests, and stabilization to ensure a seamless customer experience.

Manage Performance Based on Data

• Establishment of a clear performance rhythm.
• Monitoring of relevant KPIs, early identification of risks, and derivation of effective measures.

Shape the Customer Journey

• Definition and optimization of the end-to-end subscription journey – from product & pricing through onboarding to service, billing, and communication.

Orchestrate Cross-Functional Collaboration

• Close coordination with stores, IT, Category/Optical, CRM/Marketing, Finance, BI, Supply Chain, and external partners.
• Ensuring timely, budget-compliant, and high-quality implementation of all initiatives.

Our Benefits (Continued)

• Company Pension Scheme: With an additional employer contribution, we support you in building your pension.
• Group Accident Insurance: Whether at work or in private – you are covered. Our accident insurance protects you from financial consequences.
• Support for Families: We support not only you but also your loved ones. With our homework assistance and the Essilor Luxottica Summer Camp, your whole family benefits.
• Specialist Physician Service: No more long waiting times – thanks to our partner, you can quickly get appointments with specialist physicians in your area.
• Health App: Exercise, nutrition, ergonomics – everything at a glance. In the app, you will find our current health offers and valuable tips.

Grow with Apollo

• At Apollo, you are part of a team that not only works together but also grows together. Whether in the store or at headquarters – at Apollo, we foster your individual development with foresight.
• By the way: Bicycle leasing, corporate benefits, and anniversary bonuses for long-term employees are also part of our benefits.

Your Profile

• At least 7 years of experience in project management in a leadership role, ideally with complex, large-scale projects.
• Demonstrable success in end-to-end project management across various disciplines and industries.
• Experience in stakeholder management, especially in collaboration with senior leadership and cross-functional teams.
• Strong analytical skills, high business orientation, and data-driven decision-making ability.
• High self-motivation, resilience, and enjoyment of dynamic transformation environments.

We Offer You

• 30 vacation days
• Flexible working hours
• Health measures
• Home office
• Company bicycle scheme
• Employee glasses
• Employee discounts
• Training opportunities

Added Value That Excites

• Employee Discount: You benefit from attractive special conditions on our products – including a free company glasses and a free contact lens contingent per calendar year.
• Belonio: Every month, you receive a €50 voucher – tax-free and freely selectable from a variety of popular partners.
• Flexible Working: We live flexibility as a principle – whether at home or at our headquarters. We offer you a balanced work model with a mix of home office and office.

Profile

Technical Requirements

• Billing, Coaching and Mentoring, Finance, Customer Relationship Management (CRM), Customer Experience, Marketing, Optics, Project Management, Software Requirements Analysis, Stakeholder Management, Supply Chain Management, Team Management, Translations

Personal Skills

• Analytical Thinking, Adaptability, Self-Motivation, Leadership Skills, Communication, Stress Management, Teamwork, Forward-Thinking

Work Experience

• With work experience

Application

Apply now

Industry:

Trade

Employer:

Apollo-Optik GmbH & Co. KG

Address:

Apollo-Optik GmbH & Co. KG Wallenrodstr 3 91126 Schwabach

Web:

http://apollo.de