What you will do:
- Provide high-quality customer support through channels such as email and store reviews.
- Understand and resolve customer issues, escalating complex problems to relevant teams when necessary.
- Develop a deep understanding of our products to effectively assist customers.
- Collect and analyze customer feedback, and report insights to the product management and development teams.
- Work collaboratively with cross-functional teams to enhance customer satisfaction and product quality.
- Contribute to the development and maintenance of customer support materials, such as FAQs and help guides.
- Maintain up-to-date knowledge of Customer Support policies, procedures, and products.
- Proactively contribute to improve team workflow, processes, tools etc.
- Proactively contribute ideas to improve business performance that have measurable impact.
- Participate in internal initiatives and side projects aimed at improving customer and company value.
Who you are:
- 2-3 years of experience in customer support or a related field.
- Experience in the ad tech or loyalty apps industry is a plus.
- Excellent communication and interpersonal skills, with an emphasis on empathy, patience and stress-resistance.
- Strong knowledge of customer service principles and practices.
- Proven ability to handle complex customer issues and lead personal initiatives.
- Strong technical proficiency and the ability to learn quickly.
- Strong problem-solving skills and attention to detail.
- Ability to work in a fast-paced, team-oriented environment.
- Experience with customer support tools and CRM systems (Zendesk, Intercom, Confluence, custom CRM systems). Experience with Jira and Kibana is a plus.
- Fluent in English; proficiency in additional languages is a plus.
Why you will love working here:
Invest in Your Future:
Regular feedback and our development program support your growth, helping you expand your skill set and achieve your career goals.
Easy Arrival to justDice:
From signing to settling in Hamburg, we've got you covered. Need a visa? No problem. Ready to build your new life and career at justDice in Hamburg? We support every ambition---from learning German to a relocation bonus that helps you settle in and make Hamburg feel like home.
Live Your Best Life, at Work and Beyond:
We work in a hybrid setup with 3 core office days, plus flexible working hours. Enjoy 30 vacation days, 3 weeks of remote work per year, and free access to an in-house gym with lots of different fitness classes and mental health support through our Employee Assistance Program (EAP).
Thrive Where You Work:
Enjoy the Alster lake view from our central office with top notch equipment, fun open spaces, and a large variety of snacks and drinks.
Join the Community!
Participate in regular team and company events, including hackathons and social gatherings. We work together, and we celebrate together, too.
