About Us
Do you love working agile and want to shape each day differently? Then you're in the right place with us! We are auxmoney -- a leading digital platform for private loans in Europe, convinced that better credit access is possible for more people.
As a company, we combine a startup mentality with the security of a successful grown-up. Together, we work at our locations in Düsseldorf, Budapest, and Dublin.
With us, you'll achieve excellent results independently thanks to flat hierarchies and diverse opportunities for design and development, and you can participate in exciting projects. You can simplify processes and products and thus actively shape auxmoney as a company in a sustainable way.
Whether intern or manager: everyone makes a valuable contribution with us.
Feel free to visit us on our social media channels to get a better impression of us.
Your New Team:
Do you want to make a real impact every day, support people in challenging situations, and be part of a dedicated team? Then Customer Management at auxmoney is the right place for you. You can expect a dynamic, appreciative environment where cohesion, personal responsibility, and an eye for individual solutions are paramount.
Here, you'll actively shape the customer experience, contribute your ideas, and develop professionally and personally. Together, we're setting new standards in customer service and finding solutions that truly help.
What Awaits You:
- Central point of contact for our customers: You'll accompany our customers regarding their ongoing financing and insurance and support them with all relevant concerns.
- Active support with payment difficulties: In telephone and written contact with customers in challenging financial situations, you'll make an important contribution to supporting our investors.
- Individual solution finding for borrowers: You'll develop suitable solutions with our borrowers for their repayment challenges, thus contributing to stable customer relationships.
- Processing diverse customer inquiries: Whether via email, chat, post, or phone, you'll respond competently, reliably, and with a focus on service to all inquiries.
- Collaboration with external partners: You'll handle correspondence with our external service providers in debt management and ensure a smooth flow of information.
- Interface function within the company: You'll work closely with upstream and downstream departments and ensure efficient forwarding and processing of customer inquiries.
- Internal voice of our customers: You'll represent the interests of our customers within the company and help improve processes and decisions from a customer perspective.
What You Bring:
- Qualified education and professional experience: You have completed commercial training and have at least 3 years of relevant experience in debt management, customer service, or banking.
- Strong passion for customer satisfaction: You enjoy interacting with people and do everything you can to create positive customer experiences.
- High commitment and motivation: You work with dedication, reliability, and bring a positive attitude to your workday!
- Strong affinity for digital platforms: You feel comfortable in online environments and can easily empathize with the perspective of customers and technical systems.
- Excellent communication skills and empathy: Your sociability and empathetic nature help you to approach different people professionally.
- Very good German language skills, written and spoken: You express yourself clearly, confidently, and understandably, both verbally and in writing.
- Composure in challenging situations: You remain calm and solution-oriented even in difficult conversations or during high workloads.
What We Offer:
- Flexibility for your life design: Enjoy family-friendly working hours and a generous home office policy, so you can remain agile and flexible in every life situation.
- Ergonomic working: For your days in the office, we offer ergonomic workstations that provide you with a comfortable and healthy working environment.
- Independent work: Short decision-making paths enable you to work independently and actively contribute your ideas -- with us, you have room to take responsibility.
- Grow with us: Develop your potential with numerous design and development opportunities and an annual development budget to achieve your professional and personal goals.
- Shared fun: Team spirit is not neglected with us -- we regularly offer events and parties where fun is not neglected.
- Mobility of your choice: Whether a train ticket or a parking space -- we support you in choosing your preferred mobility.
- Stay active: Keep fit with a discounted membership at Fitness First or Urban Sports Club, or use our in-house fitness room to stay active after work and strengthen your work-life balance.
- Secure your future: Think about your future too -- we offer you subsidies for company pension schemes so you can plan long-term with us.
- Individual offers: We consider your personal life situation -- whether you are a parent or enjoy traveling, we offer tailor-made offers that fit your life.
Your perspective: You have the opportunity to work independently on solutions in Customer Management and to contribute your expertise. Experience how you can help auxmoney build and strengthen sustainable customer relationships.
For us as an employer, equal opportunities and diversity are particularly important. Therefore, we welcome applications from mothers, fathers, people with disabilities, and people from the LGBTQIA community. Please let us know if we should use a gender-neutral pronoun, if you require barrier-free access to our office, or if we should plan more time for the application process.
