About BA Logistics\n\nAt BA Logistics, the logistics center of benuta, customer satisfaction is our top priority. Our Customer Service ensures that our customers receive competent support at all times -- from order placement to delivery.\n\nAs part of our Customer Service team, you will be the interface between customers, warehouse, and shipping, actively shaping the service quality of our company.\n\n### Your Responsibilities\n\n* You will support our customers via phone, email, and chat, finding the right solution for every request.\n* You will assist with order processing, handle returns, and resolve complaints in close coordination with the warehouse.\n* You will carefully maintain customer information in our CRM system and keep the database up-to-date.\n* You will contribute fresh ideas from your studies to further improve our service quality and internal processes.\n* You will collaborate across departments to ensure that every package and every response arrives on time.\n\n### What You Bring\n\n* You are a registered student (preferably in Business Administration, Communications, Logistics, or similar).\n* You have at least 15-20 hours per week available to actively support our team.\n* Ideally, you have already gained initial experience in customer service or customer interaction.\n* You can communicate fluently in spoken and written German and English.\n* You can quickly familiarize yourself with new systems (CRM, MS Office).\n* You are empathetic, remain calm even under high workload, and enjoy working in multicultural teams.\n\n### What We Offer\n\n* Develop Yourself: With us, you have the opportunity to actively contribute and participate in diverse, exciting projects.\n* Feel Comfortable: A collegial team, flat hierarchies, and a lived "du" culture ensure a positive work environment.\n* Rest: Flexible working hours and up to two home office days per week allow for a good work-life balance.\n* Benefit from: Modern workplace, employee discounts, team events, drinks, and fresh fruit.\n* Contribute: Your ideas are heard, and you are given space to implement your own approaches and take on responsibility.
