Application Manager ITSM Suite (m/w/d)

Application Manager ITSM Suite (m/w/d)

Location:

• Munich Bayerischen Versorgungskammer Apply now

Summary:

• Working Hours: Part-time / Full-time
• Type: Permanent position

Desired Skills & Knowledge:

• Mobility
• Computer Science
• Coordination
• ITIL
• Transition
• Product Owner
• Low-Code
• IT
• Mobile App
• Business Informatics
• Certification
• SaaS
• Analytical Thinking
• Responsible Work Ethic
• Teamwork
• Communication Skills
• Flexibility
• Commitment

Our Benefits:

• Company bike
• Intervision
• Health promotion
• Training opportunities
• Parking space
• Company ticket
• Company pension
• Home office
• Additional vacation days
• Canteen

Job Description:

Your Responsibilities:

• You and your team will be responsible for our new ITSM Suite (SaaS solution) and will oversee the introduction of the new platform.
• You will assist in transitioning existing work processes into the new ITSM environment, conceptualize new requirements, and implement them technically.
• You will be responsible for implementing process changes in the low-code platform, developing workflows, (partially) automated processes, and service requests, expanding integration methods (APIs), and creating ITSM/KPI reports and analyses.
• You will participate in conducting regression and quality tests as part of the ITSM application staging and the SaaS deployment by the manufacturer.
• You will design and implement software prototypes for coordination with the Product Owner ITSM and other stakeholders.
• You will ensure the availability and performance of the ITSM Suite, analyze errors, and resolve them.
• You will work closely with the teams of our service provider, internal IT departments, and the business departments.
• As an Application Manager (m/f/d), you will train and advise users on the optimal use of the application.

Your Profile:

• You have completed a degree in Computer Science, Business Informatics, or a comparable qualification with relevant professional experience.
• Alternatively, you have completed an IT apprenticeship and several years of relevant professional experience.
• You have sound experience in the support and configuration of (ITSM) applications and system landscapes.
• You possess knowledge in requirements analysis and the coordination of software upgrades.
• Ideally, you have experience in agile working methods and a certification in IT Service Management (e.g., ITIL v4).
• You are characterized by strong analytical skills and problem-solving competence.
• Furthermore, you have very good communication skills and are able to explain complex technical content clearly and appropriately for the audience.
• Teamwork, commitment, independent work ethic, and enjoyment of your work round off your profile.

We Offer You:

• For your work culture: A future-proof and crisis-proof as well as modern workplace in Munich.
• For your work-life balance: At least 60% of your working time (remote) from home office with enough space for family and leisure, and flexible flextime arrangements without fixed core hours - fitting your life.
• For your development: Welcome week, in-depth training opportunities, and regular exchange and feedback from your manager.
• For your mobility: The subsidized Deutschlandticket, job bike leasing, or parking space - depending on your needs.
• For your recreation: 30 days of vacation, days off on Christmas Eve and New Year's Eve, and up to 24 flextime days per year.
• For your health: In-house company restaurant with freshly prepared dishes, health management, and comprehensive sports and massage offerings.
• For your compensation: Payment according to pay group 11 TV-L, taking into account your professional experience, plus an above-tariff bonus with performance-related pay and a company pension plan financed exclusively by employer contributions.

Contact:

Alina Graikos +49 89 9235-7472 For technical questions, please contact: Hanna Schneider +49 89 9235-9647 Job alert Show more Show less

Profile:

Technical Requirements:

• APIs, Requirements Analysis, Work Ability, IT Service Management, IT Training, ITIL, Computer Science, KPI Reporting, Prototyping, SaaS, Stakeholder Management, System Implementations, Business Informatics, Workflows

Personal Skills:

• Analytical Thinking, Self-Motivation, Communication, Teamwork

Education:

• Bachelor

Work Experience:

• With professional experience Show more Show less

Application:

Apply now

Industry:

Other / Unknown

Employer:

Bayerischen Versorgungskammer

Address:

Bayerischen Versorgungskammer 07980 Berga-Wünschendorf Benefits: MinSalary: MaxSalary: SalaryCurrency: EUR Remote Model: Hybrid Country Code: de