IT System Engineer

About The Company

The Versorgungsausgleichskasse der Kommunalverbände in Schleswig-Holstein (VAK) is a reputable organization dedicated to managing and administering pension and social security schemes for municipal associations within Schleswig-Holstein. Committed to providing reliable and efficient services, VAK plays a vital role in ensuring the financial security of its members and their beneficiaries. The organization values innovation, professionalism, and a collaborative work environment, fostering continuous development and excellence in its operations. As part of its strategic growth, VAK invests in modern technology solutions and digital transformation initiatives to enhance its service delivery and operational efficiency.

About The Role

We are seeking a dedicated and skilled IT System Engineer (m/w/d) with a focus on First-Level Support to join our IT team at our Kiel location. In this role, you will be the first point of contact for employees needing technical assistance and support. Your primary responsibility will be to troubleshoot and resolve hardware and software issues, ensuring minimal downtime and optimal functioning of our IT infrastructure. You will handle a variety of tasks, including managing Windows clients and servers, supporting digital time tracking systems, telephone systems, intranet, and network administration. Your expertise will contribute significantly to maintaining a secure, efficient, and user-friendly IT environment, supporting the organization's digital transformation objectives.

Qualifications

The ideal candidate will possess a completed vocational training or degree in IT-related fields such as Fachinformatiker/in, IT-Systemelektroniker/in, Informationselektroniker/in, Technische/r Assistent/in für Informatik, or a comparable qualification. Prior experience in network administration and general IT support is desirable, demonstrating a solid understanding of IT infrastructure and troubleshooting. Candidates should exhibit a friendly and professional demeanor when interacting with colleagues, superiors, and external service providers. Strong team spirit, excellent communication skills, and a high level of responsibility are essential qualities for success in this position.

Responsibilities

Your key responsibilities will include:

• Providing first-level support by accepting and processing incident reports through our ticketing system.
• Serving as a personal contact point for employees, assisting with technical issues related to hardware, software, and network systems.
• Administrative tasks involve managing Windows client and server systems, performing installations and updates, and maintaining documentation for hardware and software configurations.
• Overseeing the digital time tracking systems, telephone infrastructure, intranet, and other digital tools used within the organization.
• Analyzing IT processes and developing tailored application solutions.
• Supporting the IT department in general organizational and operational activities.
• Ensuring seamless IT operations and contributing to the continuous improvement of our digital services.

Benefits

VAK offers a positive and collaborative work environment characterized by respectful teamwork and professional growth opportunities. Employees benefit from modern, well-equipped office facilities that foster productivity. The organization provides attractive compensation aligned with the TVöD-VKA pay scale, including potential annual bonuses and a company pension scheme (VBL). Flexibility is a priority, with options for flexible working hours, home office arrangements, and 30 days of annual leave to promote work-life balance. Support for mobility includes subsidies for public transportation (Jobticket Schleswig-Holstein), bike leasing programs, and fitness benefits through Hansefit. Additional perks include regular health and wellness offerings such as fresh fruit, mobile massages, and participation in walking or running groups, all aimed at promoting employee well-being.

Equal Opportunity

VAK is committed to fostering an inclusive and diverse workplace. We actively promote gender equality and encourage applications from women, in line with the provisions of the Equal Opportunity Act. We also prioritize the integration of individuals with disabilities and will consider applications from applicants with appropriate Eignung (suitability). Our goal is to create a respectful environment where all employees can thrive and contribute to our collective success. The remote model is Hybrid. The salary range is not specified. The currency is EUR. The country code is de.