Stellenbeschreibung
Working Schedule
- Rotational shifts between 09:00 -- 22:00
- Monday to Sunday (5-day work week)
Compensation & Benefits
- €1450 gross/month
- Up to 10% performance bonus (based on targets)
Relocation Package (if choosing Greece)
- Option 1: Flight + hotel + agency fees fully covered
- Option 2: €250 allowance + agency fees
Why This Opportunity Stands Out
Join a market-leading German insurance group with over 13 million customers and 14 million insured vehicles. This is your chance to work on a high-impact project in a stable, regulated industry, while enjoying the flexibility of working from home or relocating to sunny Greece.
What You'll Do
As a Insurance Agent, you'll be the first point of contact for German-speaking customers, handling a mix of inbound and outbound interactions:
Customer Support & Case Management
- Handle inquiries via phone and email in German
- Process insurance claims and resolve customer issues efficiently
- Escalate complex cases following internal procedures
Motor Insurance Operations
- Process new vehicle insurance applications
- Manage contract changes, conversions, and terminations
- Handle general correspondence and documentation
Administrative Excellence
- Perform accurate contract logging (critical for business operations)
- Process address changes, account updates, and SEPA mandates
- Ensure timely handling of incoming documents (email/post)
Additional Responsibilities
- Provide insurance advice and prepare tailored offers
- Cross-sell additional insurance products (liability, property, legal, etc.)
- Support customer onboarding (e.g. self-service portal registrations)
- Schedule pension consultation appointments
What We're Looking For
Language Skills
- Fluent German (C1+ level) + business English
Core Competencies
- Strong communication skills with a customer-first mindset
- Ability to simplify complex insurance topics
- Problem-solving mindset with focus on first-time resolution
- High attention to detail (especially in data entry & documentation)
- Ability to multitask across systems in a fast-paced environment
Technical Skills
- Confident PC user (Windows, CRM systems, MS Office)
- Typing speed 25 WPM with 85% accuracy
Education
- Minimum high school diploma
Work Setup:
- Fully remote (within Greece)
- Training from home
Growth & Development
- Continuous training and upskilling
- Exposure to a leading European insurance environment
- Opportunity to develop expertise in insurance & customer operations
Why Apply?
This is more than a customer support role --- it's your entry into a structured, high-performing environment where your attention to detail and communication skills directly impact customer satisfaction and business success.
Apply Now!
Ready to take the next step in your career?